Citrix Technical Lead

Citrix Technical Lead We are looking for a Citrix Technical Lead to join our expanding Managed Services business in Cape Town. Join Us Citrix Technical Lead Position Overview We are looking for a Citrix Technical Lead to join our Managed Services business in Cape Town. In this role, you will be responsible for providing senior technical leadership across Citrix services, ensuring that Citrix environments are supported, improved, and governed in line with customer expectations, and the standards that Advania strives to deliver to its customer base. Salary & Benefits The budgeted salary for this role is between 50,000 and 65,000 ZAR per month , depending on experience. Click here for the list of benefits. Hybrid working We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. Responsibilities Some of your day-to-day responsibilities will include: Act as the technical escalation point for Citrix incidents, requests, problems, changes, and service risks across supported customer environments. Drive effective Citrix operational performance, ensuring tickets are progressed in line with response and resolution SLAs, customer expectations, operational standards. Provide technical leadership to Senior Technical Engineers and Technical Engineers, supporting daily prioritisation, troubleshooting, quality, standards, and capability growth. Maintain strong Citrix service quality through accurate ticket updates, clear client communication, detailed work notes, complete resolution notes, correct categorisation, and appropriate use of knowledge articles. Own and support complex Citrix changes, ensuring appropriate risk assessment, testing, peer review, implementation planning, rollback planning, communication, and post-change validation. Identify and reduce recurring Citrix issues through problem management, root-cause analysis, trend review, known error documentation, and service improvement activity. Support customer transitions, project handovers, onboarding readiness, and technical acceptance into support for new or changed Citrix services. Create, maintain, and improve Citrix runbooks, knowledge articles, support documentation, monitoring checks, service health checks, and escalation guidance. Support shift-left activity by identifying repeatable Citrix tasks or known fixes that can safely move to lower support tiers with appropriate documentation and training. Promote a positive technical culture built on ownership, integrity, mentoring, collaboration, quality, customer focus, and continual improvement. Qualifications & Experience Demonstrable professional experience in infrastructure, end-user computing, VDI, or application virtualisation roles, with at least 5 years of hands-on Citrix administration and support experience. Proven experience operating and supporting Citrix Virtual Apps and Desktops, Citrix Cloud, Workspace, StoreFront, Delivery Controllers, VDAs, Citrix Director/Monitor, Profile Management, Workspace Environment Management, Citrix license management, Citrix policies and FSLogix. Strong practical knowledge of Citrix provisioning and image management, including Machine Creation Services and/or Provisioning Services, lifecycle management, gold image governance, testing, rollout and rollback practices. Strong NetScaler/Citrix Gateway knowledge, including secure remote access, authentication, certificates, load balancing, high availability, session policies, troubleshooting, and integration with Citrix environments. Good understanding of supporting technologies including Windows Server, Active Directory, Group Policy, DNS, DHCP, certificates, file services, printing, Entra ID, Azure infrastructure, networking, storage, monitoring, and endpoint management. Customer-focused communication style with the ability to explain technical findings professionally, clearly, and with empathy to customers, Service Delivery, Account Management, and internal stakeholders. About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted. #LI-Hybrid Department Managed Services Role Technology Services Locations Cape Town, South Africa Remote status Hybrid Monthly salary ZAR50,000 - ZAR65,000 About Advania UK We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.