CityBee Latvia Customer Support Specialist (Full Time)

Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites strong mobility brands: CityBee – one of the largest car sharing providers in Europe, MyBee – the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands unparalleled advantage and a smooth experience for customers. If you are eager to change people's attitude towards owning a car and create a sustainable and innovative mobility future – join us. As a Customer Support Specialist (shift work schedule) your responsibilities will include: Provide exceptional support to our customers via email, chat, phone, and other channels Collaborate with both internal support teams and external call center partners to ensure a seamless customer experience Proactively advocate for the best interests of our customers Escalate complex issues to team leads or other departments when necessary Contribute ideas for improving self-service options, automation, and our knowledge base What We’re Looking For: Proven experience in a customer-facing position A strong customer-first mindset and a proactive approach to problem-solving Excellent written and verbal communication skills Strong organizational skills and attention to detail Fluency in Latvian and working knowledge of English (Russian is a plus) A positive, solution-oriented attitude Experience with Intercom or similar support platforms is a plus Health and Safety Perks: Enjoy benefits like private health insurance, personal accident coverage Little Perks, Big Smiles: We have some little extras for you including new office, snacks in the kitchen, and fun regular events to look forward to Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done Monthly salary: From 1100 EUR Gross. (Full time). Specific amount will be offered based on your work experience and competencies.