CL Performance Innovation - Sr Business Analyst

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Commercial Lines team is currently seeking a Senior Business Analyst in our Worcester, MA location. Position is eligible for Hybrid/Flex work arrangement or remote location. This is a full-time, exempt role.

POSITION OVERVIEW:

Incumbents serving in the Business Analysis job family are responsible for the collection, development, analysis, documentation, and communication of business needs and requirements. Throughout an assignment, Business Analysts may act like a liaison while they interface and work collaboratively with technology and business organizations. Business Analysts usually assess the needs of the assignment by directly interacting with management, leadership, technology, the business and the customer. Business Analysts are also expected to use their working understanding of information systems, business operations, and processes to analyze requirements, develop specifications, story-boarding and prototyping to facilitate the design of integrated solutions. Their knowledge of business analysis, business processes and project methodologies is applied to all of their assignments. Incumbents in this job family must have a solid understanding of their business partners existing business processes, the key drivers and measures of success for the business, and the short and long-term direction of the business and technology. They assess the needs of a business partner through direct interaction, and look for opportunities to develop and grow the business through effective use of technology. They take a broad perspective to determine how solutions will impact existing work processes and systems, and how to manage the integration. Incumbents must be innovative in identifying, proposing and executing solutions, negotiating requirements across multiple partners or departments, and must have an understanding of project scope management and prototyping. Business Analysts should have a high-level understanding of the overall IT architecture in order to understand the issues and implications of proposed system and hardware solutions.

SENIOR BUSINESS ANALYST PROJECT COMPLEXITY:

• Performs work across multiple initiatives and processes.

• Supports and/or leads highly complex business/technical processes or multiple products, requiring design or integration of technical solutions across multiple departments or lines of business.

• Serves primarily as a subject matter expert and may lead projects of large scope and moderate to high complexity.

• Works independently and leverages resources when needed. Has an understanding of and an ability to apply knowledge of multiple technical business systems.

IN THIS ROLE, YOU WILL:

• Providing technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product.

• Responsible for managing the collection, analysis, documentation and coordination of multiple business and/or technical requirements which may include, but is not limited to: • Facilitating planning sessions with multiple business partners to improve business processes or products Involves using and improving information systems.

• Establishing relationships with one or more business partners by demonstrating expert knowledge of business processes/drivers and technical systems, being proactive, and managing the development and implementation of innovative solutions.

• Providing technical coaching and mentoring to less experienced team members.

• Proactively researches and applies Best Practices to technology solutions for areas of expertise.

• Acts as a resource to less experienced personnel in the application and execution of Best Practices.

• Recommending improvements to Best Practices procedures.

• Working with business partners to define needs to align with business priorities and assess impact on other business processes.

• Leading requirements gathering sessions to identify and articulate needs/requirements i.e. JAD sessions, story-boarding.

• Advising business partners on options, technical limitations, risks and cost vs. benefits and ensuring a structured requirements process for the business is adhered to.

• Leading the development, of structured requirements gathering through various techniques i.e. JAD and storyboarding for the design and implementation of solutions.

• Overseeing the documentation of requirements.

• Participating in the development of prototypes.

• May be accountable for a portion of a project plan in collaboration with project managers, from requirements phases through design, testing, implementation and maintenance.

• Acts as a resource to less experienced personnel in developing and executing test/use cases.

• Defining when to employ automation and determining impact.

• Identifies, recommends and may approve improvements when appropriate.

• Participates, facilitates and leads project meetings/sessions.

• May act as a resource in the design, development, and execution of complex reports and/or report requirements.

• Identifies and recommends improvements when appropriate.

• May analyze and provide production support for more complex or escalated issues.

• Partners with technology development to provide a solution.

• Seeks guidance from more experienced resources when needed.

• May provide support through the warranty period.

WHAT YOU NEED TO APPLY:

TYPICAL EDUCATION & EXPERIENCE:

• Typically requires seven to ten years of relevant technical and business work experience.

• Requires /in-depth knowledge of business operations, requirements processing, business modeling concepts, information systems and project life-cycle knowledge, and business process development.

• Knowledge of Industry Business Analysis Best Practices preferred.

• Bachelor’s degree in related field specialized training, certification or equivalent work experience.

CRITICAL COMPETENCIES:

• Analytical Thinking: Applies analytical techniques, e.g., separating a complex whole into its parts or elements to resolve problems or issues.

• Communication for Results: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act. Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas.

• Conceptual Thinking: Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations Recognizes patterns and relationships between apparently unrelated entities or situations consulting: Uses professional or technical expertise to advise, intervene, and/or influence a customer or internal partner over whom there is no direct authority.

• Information Seeking: Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, and problems and so forth Involves in-depth research, asking probing questions and transcending surface issues.

• Innovation: Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, services, and so forth develops new ways of looking at a situation.

• Mentoring/Developing Others: Shares knowledge, skills or expertise with others; coaches others. Encourages and rewards learning, growth, etc., in others. Creates an environment where employee ownership of self-development is encouraged supports continual development of staff through assignments, coaching, and training.

• Relationship Building: Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important builds positive relationships with others to accomplish organizational goals.

• Self-Management: Effectively plans and organizes their work to achieve desired outcomes Demonstrates flexibility in applying different approaches to changing work demands is confident of own abilities to meet challenges and can maintain performance under stress seeks improvement through learning, development and feedback. Business Function Knowledge: An understanding of business functions and the corresponding strategies, benefits, risks, and costs that impact the business. Example business functions include: IT, marketing, sales, finance, HR, and engineering. Business

• Operations Analysis: Analyzes the business impact of markets, trends, issues, technologies, economies, and competition applies that analysis to business issues and challenges.

• Business Requirements Analysis: Thorough familiarity and understanding of the intricacies of a customer's business, e.g. function, processes, and operations. Understands and can delineate technical design requirements for supporting information systems. Business Data Requirements Knowledge: Analyzes data requirements based on knowledge of client data needs, and defines the critical data components to be incorporated into information delivery vehicles.

• Information Systems Knowledge: Maintains and applies specific knowledge of information systems elements (hardware, software, and network) and their application to business functions/processes.

PHYSICAL DEMANDS

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to use a personal computer and other standard office equipment.

Ability to sit and/or stand for extended periods of time.

Ability to travel as necessary.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.