Claim Support Specialist (Hybrid Tampa, FL)

Job Type:

Job Description:

Location Details:
Hybrid in Tampa FL

Position Schedule / Shift:
Monday-Friday 8am-5:30pm ET

Position Summary:

Join AAA – The Auto Club Group as a Claims Support Specialist, where you'll play an important role in supporting the efficient and accurate handling of claims. In this position, you'll leverage your organizational skills, attention to detail, and customer service abilities to assign claims, maintain claim files, identify potential subrogation opportunities, support department operations, and help ensure claims are routed and processed accurately and timely.

Key Responsibilities:

In this position, you will have the opportunity to:

• Assign claims electronically in accordance with established guidelines.
• Recognize subrogation potential and refer claims to appropriate area as indicated.
• Update claims files to document assignments.
• Review claims assignments within assigned area to ensure proper load-balancing.
• Perform quality control tasks to ensure the timely assignment of claims.
• Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports.
• Notify management of system problems or potential issues.
• Forward claim files to appropriate areas (e.g. Legal) as necessary.
• Perform a variety of high-level support duties to ensure the proper handling of claims.
• Assist management in the support of department projects and research and compile requested information.
• Gather information for management reports.
• Create and distribute various reports and/or documents including: agent workload assignments, open claims, agent attendance, etc.
• May enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries.
• Review claim files to ensure payments are disbursed to appropriate individuals.
• Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages.
• Answer customer/vendor calls and provide information, as needed.
• Perform other related duties as assigned.

Supervisory Responsibilities

N/A

Qualifications:

Required

Education (including minimum education and any licensing/certifications):

• High school education or equivalent
• Completion of ACG approved training program for the position.
• A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.

Experience:

• P.C. software applications

Knowledge and Skills:

Knowledge of:

• general claim processing functions
• claim processing system

Skills:

• work under pressure
• organize and prioritize work
• prepare claim files
• communicate effectively with others over the telephone and in person
• investigate policy coverage, including the establishment of new policies and verification of cancelled policies
• compose a descriptive narrative
• perform alphabetic and numeric filing
• use basic math skills
• bend and stoop in order to file and/or retrieve claims documents
• sit for the majority of the day
• operate a PBX console
• handle multiple tasks
• use automated processing and computer systems
• audit records and computer files
• rotate within department to perform various training or support functions
• provide high quality customer service
• analyze and problem solve

Preferred

Education:

• College level coursework or equivalent claims experience.

Experience:

• preparing claim files and diary entries
• performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage

Knowledge and Skills:

Knowledge of:

• insurance processing, including the understanding of policy/coverage terminology
• subrogation procedures
• homeowners claims
• bodily injury
• homeowners policy coverage/terminology techniques

Work Environment:

Works in a temperature controlled office environment. Willingness to work irregular hours, including various shifts and weekends.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

A Claim Support Specialist earns a competitive annual salary of $19.21-$25.62 per hour.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays will vary by business schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays will vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through November 30, 2026; however, it may close at any time once a qualified candidate pool is identified

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

If you have a disability and require an accommodation to help you complete our employment application process, please send an email to Talentacquisition@acg.aaa.com indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.