Claims Adjuster | EL/PL

Why join us?

Join DWF’s Claims Management & Adjusting team and take the next step in your claims career within a collaborative and supportive environment.

As a Claims Adjuster, you will take ownership of a varied caseload of UK casualty claims, including employers’ liability (EL), public liability (PL) and product liability matters, managing claims from first notification through to resolution.

Working closely with clients, brokers and internal colleagues, you will investigate claims, assess liability and coverage, manage reserves and identify practical solutions. You will have the autonomy to manage your own workload while being part of a collaborative team committed to excellent service, professional development and successful client outcomes.

This role offers remote working but may include travel to a local office for clients or team meetings.

Responsibilities

• Apply client claims strategies and service standards effectively across all claims, ensuring a consistent and high-quality approach.
• Investigate technical and claims-related issues, identifying practical solutions and continuously developing technical knowledge and expertise.
• Contribute to the commercial success of the team through excellent client service, effective claims management and the development of professional relationships.
• Proactively identify risks, issues and opportunities within claims, recommending solutions that add value for clients and support successful claim outcomes.
• Manage claims proactively from first notification through to closure, ensuring each matter receives the appropriate level of investigation, analysis and technical handling.
• Maintain accurate reserves in line with client reserving philosophies and ensure compliance with all contractual service level agreements and claims handling standards.
• Deliver clear, timely and professional communication to clients, brokers, colleagues and other stakeholders throughout the lifecycle of a claim.
• Ensure all claims are handled in accordance with relevant legislation, regulatory requirements, internal procedures and client-specific protocols.
• Maintain accurate claims records and management information, ensuring data integrity and timely reporting.
• Demonstrate the Firm's Winning Behaviours and a commitment to DWF's values, diversity and inclusion initiatives, and corporate social responsibility agenda.

What will help you succeed in this role?

Essential

• Experience in a claims-handling, insurance or legal environment.
• Practical experience managing UK casualty claims, including employers’ liability (EL), public liability (PL) and product liability matters.
• Strong technical claims knowledge, including the ability to interpret policy coverage.
• A track record of delivering positive claim outcomes and high standards of client service.
• Commercial awareness and a good understanding of client needs.
• The ability to build effective working relationships with clients, colleagues and other stakeholders.
• Clear and confident written and verbal communication skills.
• Strong organisational skills, with the ability to prioritise competing demands and manage a varied caseload.
• Excellent attention to detail and the ability to review and analyse complex information accurately.

Desirable

• Knowledge of the Package Travel and Linked Travel Arrangements Regulations 2018.
• Experience handling international public liability claims.
• Experience managing complex or high-value personal injury, employers’ liability (EL) or public liability (PL) claims, including claims valued above £100,000.

What we offer?

We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.