Claims Adjuster I

As a member of the Insurance & Claims Management team, you will play an integral role in supporting the operations of the section and multiple Community Partners across the City by handling claims, along with identifying and mitigating corporate risk.

What will you do?

• Adjust claims. Plan and implement timely methods of investigating claims and accidents which involve the City and engage experts as required
• Interview appropriate parties, secure oral and written statements, investigate the root cause of loss and present assessments of corporate liability and recovery avenues
• Mediate claims disputes and obtain accurate estimates on the value of damaged property
• Respond to and interact with claimants in a proactive and timely manner
• Provide oversight of automobile and property damage appraisal services and scope assessment
• Examine records, establish appropriate quantum, negotiate settlements with claimants or their legal representatives and obtain releases from the concerned parties
• Gather reports and collaborate with claim assistants as required
• Propose claim settlement proposals and large loss reporting for approval to those with delegated authority pursuant to the City Administration Bylaw
• Maintain accurate and complete files in contemplation of litigation and support the litigation process
• Collaborate with risk analysts for coverage determination and risk identification in order to support risk control practices
• Manage relationships within a diverse line of business and complex environment
• Work effectively with internal & external Community Partners. Support and contribute to department quality assurance program
• Embrace change and advocate for innovative process improvements and lean efficiencies
• Perform other related duties as assigned

Qualifications

• Grade 12 High School Diploma or GED
• Minimum of two consecutive years of experience of relevant claims adjusting
• Successful completion of a minimum of four courses from the Insurance Institute of Canada Chartered Insurance Professional (CIP) program

Assets:

• Experience with court, litigation or legal proceedings
• Experience with Google Suite, Microsoft Office, claims management systems and records management
• Experience with claims analytics, financials management and claims recovery process will be considered

Skills required for success:

• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion
• Alignment with the goals of the City Plan

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Applicants may be tested

Work Environment:

• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position

Hours of Work: 33.75 hours per week

Salary Range: $39.736 - $49.916 (Hourly); $70,004.90 - $87,939.510 (Annually)

Recruitment Consultant: LG/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Risk Management Consultant I
Posting Date: Oct 27, 2026
Closing Date: Nov 10, 2026 11:59:00 PM (ABT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Employee and Legal Services Division
Work Location(s): Chancery Hall, 4th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3