Claims Advocate

Fully Remote • Remote Worker - N/A

At The Liberty Company, we believe work should feel meaningful, supportive, and energizing. We’re redefining what it means to build a career in insurance by putting people, purpose, and possibility at the center of everything we do. If you’re looking for a place where collaboration is genuine, growth is encouraged, and your work truly matters, you may have just found your JOB—your Joy of Being.

We offer competitive compensation, a robust benefits package, paid time off, holiday pay, continued education support, and company-sponsored programs to promote stress management and community involvement.

We’re searching for an exceptional Claims Advocate for join our growing team! If you’re a great culture fit and this role sounds like your next step, we’d love to hear from you!

The Claims Advocate acts as a liaison between all parties (clients, producers, carriers, claimants, and third-party vendors) involved in the claims process to educate, protect and resolve claims in the best interests of our clients. The Claims Advocate serves as a resource on claims workflows, procedures and best practice and works closely with management to provide the highest level of quality control, efficiency, and claims and client service to positively impact company growth, profitability, and industry reputation.

• Working with management to improve and develop claims processes and workflows to ensure proper handling and oversight of all claims.
• Providing claims advocacy and consultative services on identified VIP accounts and accounts with complex, large losses.
• Coordinating and communicating with clients, agency team members (sales/service teams), and carriers to identify claims needs, improve claims experience, and ensure client expectations are met.
• Attending prospective and existing client meetings to communicate the value of the agency’s claims services, travel 20-50% throughout California and occasionally out-of-state
• Working with carriers to reduce agency reserves and control loss ratios to maximize profitability and profit share.
• Manage agency client services.
• Participate with management and other employees on special projects and other duties as required.
• Utilization of Agency Management System and other claims software tools to properly document and assist clients

Qualifications

• Bachelor’s Degree, insurance industry professional designations, preferred
• Three to five years of claims experience in an insurance company, TPA, in-house claims department, brokerage environment, or equivalent experience.
• Five years’ experience as a claims adjuster or advocate specifically with general liability and/or property claims.
• Working knowledge of Microsoft Office products- Intermediate Excel, Word and PowerPoint skills

Core Competencies:

• Problem Solving: ability to assess and solve problems quickly and accurately
• Communication: strong and professional verbal and written communication skills; able to actively listen and complex issues
• Compassion: ability to deliver difficult messages while maintaining strong business relationships
• Negotiation: ability to navigate sensitive or difficult claims and achieve desirable outcomes for all parties involved
• Initiative: Self-motivated and able to operate independently in a fast-paced, energetic environment
• Professionalism: demonstrate professionalism by treating internal and external clients professionally at all times
• Collaboration: Ability to work in a team environment and collaborate on account strategy.

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Promoting Peace of Mind for All

At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together.

HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others.

We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together.

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*Qualified applications with arrest or conviction records WILL be considered for employment. For positions in our organization that require a state insurance license to perform the duties described herein, applicants must meet the state licensing requirements as required by the applicable DOI, must not have been disqualified or barred from licensure, and must not have been prohibited from conducting the business of insurance under Title 18 U.S. Code, §§1033 and 1034 to qualify for that role