Claims Assistant / Billing Assistant / Insurance Assistant

🌟 We're Hiring: Claims Assistant / Billing Assistant / Insurance Assistant

📍 Location: United Arab Emirates (Remote)

🕒 Employment Type: Part-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Fully Remote

About Us

We are a globally focused organization committed to accurate administrative processes, reliable financial documentation, and responsive insurance support services. We value professionalism, confidentiality, attention to detail, and customer-focused communication. Through structured workflows and effective collaboration, we aim to support efficient claims handling, accurate billing, and dependable service delivery.

The Role

We are seeking an organized and detail-oriented Claims Assistant / Billing Assistant / Insurance Assistant to support insurance administration, claims documentation, billing verification, and routine operational coordination. In this part-time, fully remote role, you will help maintain accurate records, review supporting documents, track claim and billing progress, and communicate with relevant stakeholders to ensure tasks are completed efficiently.

The ideal candidate has strong administrative skills, handles sensitive information responsibly, and can manage multiple requests while following established procedures and deadlines.

Key Responsibilities

• Assist with receiving, organizing, and processing insurance claims and related documentation.
• Review claim forms, invoices, receipts, policy information, and supporting records for completeness and accuracy.
• Support billing preparation, invoice verification, payment tracking, and account reconciliation.
• Maintain organized digital files and update claims, billing, and policy records in internal systems.
• Track claim status, outstanding documents, billing queries, and pending administrative actions.
• Coordinate with insurers, customers, healthcare providers, finance teams, or other relevant parties as required.
• Respond to routine enquiries and direct complex claims or billing issues to the appropriate team.
• Identify missing information, inconsistencies, and potential processing delays, following up promptly.
• Prepare routine reports, status summaries, and documentation for internal review.
• Handle confidential personal, financial, and insurance information in accordance with internal policies and applicable data protection requirements.
• Support improvements to administrative workflows, documentation standards, and service efficiency.

Requirements

• A diploma, bachelor's degree, or equivalent qualification in Business Administration, Accounting, Finance, Insurance, or a related field is preferred.
• At least 3 years of relevant professional experience in claims administration, billing support, insurance operations, or financial administration is preferred.
• Familiarity with insurance documentation, claims workflows, invoice processing, or reconciliation procedures.
• Proficiency in Microsoft Excel, email, digital recordkeeping, and common office applications.
• Strong organizational skills, numerical accuracy, and attention to detail.
• Clear written and verbal communication skills.
• Ability to manage multiple tasks, follow established procedures, and meet agreed deadlines.
• High standards of confidentiality, integrity, accountability, and customer service.
• Experience with insurance administration platforms, claims management systems, or ERP software is an advantage.
• Comfortable working independently and coordinating with distributed teams in a remote environment.

What We Offer

• Flexible part-time work in a fully remote setting.
• Opportunities to contribute to efficient insurance and billing operations.
• Collaboration with administrative, finance, claims, and customer service teams.
• A professional environment that values accuracy, reliability, and continuous improvement.
• Opportunities to develop expertise in claims coordination, billing administration, and insurance support.