Claims Assistant - Litigation

MSIG USA continues to grow!

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary

The Claims Assistant – Litigation provides combined operational, administrative, and legal-support services to the Financial Lines and Cyber Claims teams, with additional support for Trade Credit & Political Risk and Environmental claims as business needs require.

The role supports claims professionals and counsel through accurate claim administration, document management, bill review, court and docket research, related-claim research, tracking and reporting claim information, and preparation of coverage and litigation information. The position does not independently make legal, coverage, settlement, or claim-handling decisions.

Key Responsibilities

• Prepare and process acknowledgment letters, wire/ACH and payment-transfer requests, claim setup materials, correspondence, other routine claims administrative items.
• Support counsel assignment, including referrals to panel counsel and tracking assignment status to help ensure counsel is timely appointed.
• Conduct docket, court-record, public-record, and internet research; organize and summarize relevant filings, parties, counsel, case status, and significant dates for review by claims professionals or counsel.
• Research potentially related claims, proceedings, parties, allegations, or fact patterns and prepare clear summaries with supporting source documentation.
• Assist with organizing policy and coverage documents, litigation materials, settlement documentation, counsel correspondence, and payment records.
• Manage trial and mediation calendars, including tracking scheduled dates, deadlines, and related updates, and communicate upcoming events to the appropriate claims professionals.
• Review legal, vendor, and other claim-related bills for required information, accuracy, and consistency with applicable billing guidelines; track review status and route discrepancies or exceptions to the appropriate claims professional.
• Assist with maintaining claim information, diaries, status trackers, and reporting data; prepare recurring and ad hoc reports on claim activity, payments, significant dates, and other requested metrics for review by claims professionals and management.
• Track adjuster and law license CE/CLE requirements and renewals and authorities.
• Coordinate with claims professionals, Claims Operations, coverage counsel, defense counsel, brokers, vendors, and other stakeholders; escalate items requiring legal, coverage, management, or claims-handling judgment.
• Handle confidential claim, legal, financial, and personal information in accordance with company requirements.

Qualifications

• Paralegal certificate, associate degree, bachelor’s degree, or an equivalent combination of education and relevant experience preferred.
• 2+ year of relevant experience in insurance claims, claims operations, legal or paralegal support, litigation support, legal operations, or a comparable administrative environment is preferred. Candidates with transferable experience will be considered.
• Experience supporting Financial Lines, Cyber, professional liability, management liability, Trade Credit & Political Risk, or Environmental claims is a plus.
• Familiarity with claims-management systems, bill-review or invoice-management platforms, docket or court-record research tools, document-management platforms, and reporting tools preferred.
• Proficiency in Microsoft Office, including Excel, is required.
• Working knowledge of insurance terminology, legal terminology, litigation documentation, or claims-made-and-reported policy concepts is beneficial.

Core Skills

• Strong research, organization, and written-summary skills
• Excellent attention to detail and data accuracy
• Strong claim-data tracking, reporting, and follow-up skills
• Ability to manage multiple assignments and follow-up items
• Professional communication and stakeholder coordination
• Sound judgment regarding confidentiality and escalation
• Accountability, adaptability, and consistent follow-through
• Ability to work effectively under the direction of claims professionals and counsel

Salary - $45-$55K

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.

Invest in Your Future With Us

Each employee plays an important role which contributes directly to the success and continued growth of MSIG.

About Us

MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS & AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally.

MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks. Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent.

Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally.

The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc.

Specialties:

All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc.