Claims Associate

Claims Associate About Us On a mission to reinvigorate broking. Oneglobal is a commercial insurance and reinsurance broker set up with the singular focus of improving the way in which businesses around the world manage risk via insurance. We think broking needs a refresh, and that our approach builds that foundation. We have ambitious plans for the future and are looking to grow our talented team. If you would like to find out more about Oneglobal, please visit our website or our LinkedIn page. Job Purpose We are looking for a claims technician to provide technical claims support, process and advise on multinational and multi layered claims focussing on US casualty binders, financial lines and property. The successful candidate will be responsible for ensuring that claims are valid, processed and paid within agreed timescales and provide value-added claims service to clients. Key Accountabilities Oversee and coordinate a portfolio of US casualty binder claims, including Professional Liability, General Liability, Errors & Omissions, Employment Practices Liability, Crisis Management, and other specialty liability classes, ensuring effective communication between clients, TPAs, coverholders, and insurers. Review and assess claims information, coverage positions, and carrier responses to support clients with clear, commercially focused advice. Monitor claim progress from notification to resolution, ensuring all parties meet contractual, regulatory, and service-level requirements. Act as a key claims advocate for clients, negotiating with insurers, TPAs, adjusters, and legal representatives to support favourable and timely outcomes. Demonstrate strong working knowledge of CLASS and ECF systems, ensuring efficient submission, tracking, and agreement of claims within the Lloyd’s and company markets. Provide claims support across financial lines (Directors & Officers, Errors & Omissions, Financial Institutions, Professional Indemnity) and property (including CAT and technical industrial risks) for both direct and reinsurance placements. Engage with all stakeholders worldwide ensuring regional nuances, document standards, and regulatory requirements are fully understood and met. Liaise with colleagues in both the London and overseas offices to provide a consistent and collaborative claims service. Maintain up-to-date claims records and data accuracy across internal systems in line with Lloyd’s and company-market requirements. Participate in client reviews, renewal preparation, underwriter and broker meetings. Skills & Knowledge Knowledge of property and financial lines advantageous but not essential. Previous experience working with US casualty binders and 3rd party claims. Good working knowledge of the (re)insurance market and London systems – Class/ECF/IMR Excellent communication skills and ability to manage expectations and messaging. Ability to stay organised and able to prioritise/re-prioritise workloads Advanced Microsoft Excel and Word skills. Knowledge of Eclipse and/or ImageRight advantageous Our goal Our clients are at the forefront of everything we do. As an employee of Oneglobal your contributions matter and drive us towards our ambitious plans for the future. We believe our open working culture will see passionate and enthusiastic people join us to grow the business together and enable us to become an employer of choice. Oneglobal is committed to being an equal opportunities employer, ensuring that all employees, prospective employees and clients are treated fairly and with respect and integrity. Please let us know if you require any reasonable adjustments at any point in the application or interview process. Locations London Remote status Hybrid London One team united by shared values Oneglobal’s HQ is in London and we have local teams on the ground around the world. But wherever we are, we operate from the same set of values. In fact, having the right kind of values is more important to us than having all the resume boxes ticked. So, while relevant experience may get you an interview, being one of us is what will get you the job. These are the values that make us Oneglobal: Loyalty. We believe in long term relationships. We’re loyal to our clients, loyal to the principles of broking and loyal to each other. We’re apolitical. We don’t score cheap points. We support each other, root for each other, and above all focus all our collective efforts on helping our clients succeed. Connecting. Our business is about bringing people, ideas, technology, risk and capital together in the optimum way. We collaborate and engage to figure out how best to fit together all the pieces of the insurance jigsaw. Openness. We behave in a way that is transparent. Openness means we see opportunity where others might not. It means being curious about people and asking lots of what if questions. And it’s about having easy access to each other where anyone can speak to anyone else. Accountability. What we do day-in day-out has to stack up to scrutiny. We own our decisions. If something isn’t quite right, we won’t do it. Reinvigorating broking requires high levels of professionalism and integrity. Because it’s not just about leading the client to better solutions, it’s about leading the industry. Growing together. We like growth. It signifies we’re doing it right. It shows that what we do gets results for our clients. It means they’ve become more resilient. It strengthens the bonds of loyalty and brings us all the rewards of a job well done. And it’s about recognising that nobody succeeds on their own. About Oneglobal Oneglobal Broking Limited is registered in England and Wales under company registration number 05969551. Registered office: 30 St Mary Axe, London, EC3A 8BF Oneglobal Broking Limited is authorised and regulated by the Financial Conduct Authority under registration number 311657