Claims Business Intelligence Specialist

Tower Hill Insurance Group has an exciting opportunity for a talented Claims Business Intelligence Specialist who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

The Claims Business Intelligence Specialist is responsible for partnering with Claims and cross-functional subject matter experts to develop new reporting, manage existing reporting, and leverage comprehensive data analysis to support data-driven decision-making. This position collaborates closely with the Claims team to extract meaningful insights from complex data sets and provide actionable recommendations for leadership throughout the organization. This role is responsible for developing and maintaining a deep understanding of claims data, systems, and processes to identify relevant data sources and ensure data accuracy and consistency across multiple sources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with the Claims team to gather business and reporting requirements and identify key performance indicators (KPIs) and metrics to be tracked.
• Translate business requirements into reports, dashboards, and analytical solutions, using appropriate business intelligence tools and techniques.
• Take ownership of existing reports, ensuring their accuracy, reliability, and relevance to business needs.
• Conduct comprehensive analysis of claims data to identify trends, patterns, and anomalies.
• Interpret and communicate analytical findings to both technical and non-technical stakeholders in a clear and concise manner.
• Collaborate with the Claims team to identify areas for process improvement and provide data-driven recommendations.
• Stay up to date with industry best practices and emerging trends in business intelligence and data analysis.
• Provide training and support to the Claims team on the use of business intelligence tools and interpretation of reporting and analytics.
• Write and troubleshoot SQL queries to support reporting, data validation, and analysis.
• Support automated report distributions and recurring reporting processes.
• Promote reports through development, testing, and production environments.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree in Business Administration, Computer Science, Data Analytics, Statistics, Management Information Systems, or related field required.

EXPERIENCE

Minimum of three (3) to five (5) years of relevant business intelligence, data analytics, reporting, or related experience required. Experience with business intelligence and data visualization tools, including SQL, Excel, Power BI, or similar platforms required.

CERTIFICATIONS

Microsoft Power BI, Tableau, or related business intelligence certification preferred.

LICENSES

Valid Driver’s License required.

* Tower Hill currently operates in a hybrid work environment and may consider candidates located outside of our established office locations. We are presently open to hiring in the following states CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, VA, WV.

Preferred work arrangement hybrid on-site, but remote candidates will be considered based on qualifications and experience.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com)

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.