Claims Examiner II

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.

Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

Adjudication of healthcare claims utilizing employer and payer specific policies and procedures. Responsible for reviewing the data in the claims processing system and compare with corresponding CMS and billing guidelines. Responsible for reviewing medical claims attachments when necessary to determine if services rendered was medically appropriate and benefit coverage criteria has been met. Responsible for reviewing adjudication software system’s claim and line item edits for determination of whether to pay claim/line item(s). May forward claims to specialized internal and external resources. Corresponds with other departments as necessary to process claims. Accountable to performance metric scorecards. Provide guidance to less experienced claims examiners.

Candidates applying to this remote position are required to live in the state of Nebraska or local Omaha metro area.

What you'll do:

Responsible for interpreting claim adjudication rules to process and/or adjust complex claims. Daily accountability for meeting production and quality standards by performing the following:

• Analyze claims for accuracy and completeness to determine benefits based on specific member and provider contracts, payment rules, eligibility status, COB requirements and provider status in a timely manner.
• Efficiently use multiple systems and screens to obtain and record claim information.
• Follow all relevant policies and procedures.
• Review medical record documentation, authorization information and member benefit coverage to determine the extent of liability for payment.
• Process claims within quality and production standards.
• Make determinations on the appropriate adjudication of complex claims independently.
• Review claim disputes submitted by member and providers to include urgent internal department requests.
• Take initiative and learn to assist other lines of business for Claims Examiner I level work.
• Identify areas of concern that may compromise member, provider and group satisfaction.
• Identify claims that suggest a potential issue or problem with the claim system configuration or provider contract configuration.
• Communicate any issues as appropriate for research and correction.
• Provide feedback to ensure identification of quality trends and opportunities.
• Work collaboratively with teammates within the department and with all other business partners to achieve productivity standards and adhere to accuracy standards through process improvements.
• Participate in special projects, as needed.
• Provide ideas and suggestions to ensure member and provider satisfaction.
• Partner with less experienced associates to improve the overall knowledge and performance of the team and the division as a whole.
• Promote teamwork.
• All other duties as assigned by Claims Leadership.

To be considered for this position, you must have:

• High School degree.
• Proficiency as a Claims Examiner I or relevant healthcare experience.
• Excellent verbal and written communication skills.
• Proficiency with MS Office applications.
• Team collaborator.
• Must be able to work with minimal supervision.
• Creative thinker with good problem resolution skills related to the healthcare claim adjudication.
• Strong work ethic with ability to multi-task when needed.

What We Offer You

Learn more about what makes BCBSNE such an exceptional place to work, including details about our comprehensive Total Rewards package, by visiting NebraskaBlue.com/Careers.

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Stay Safe from Job Scams

BCBSNE only accepts job applications submitted through our official careers website. Genuine correspondence will always come from an email address ending with @nebraskablue.com. We do not ask for sensitive personal information, such as banking details, and we ensure interviews take place before any job offer is made

EEO Statement
BCBSNE is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at BCBSNE.

About Us

On the cutting edge of the health care industry, helping Nebraskans in moments of joy, times of hardship and the steps in between.

We are Blue Cross and Blue Shield of Nebraska (BCBSNE), and we exist to be there for people when they need us. Our goal is to add more good, healthy years to people’s lives by supporting our customers and the Nebraska community at large. We have more than 80 years of experience behind us. And a bright future ahead as we continuously innovate to drive health care forward while meeting the needs of our members and state.

If you’re passionate about helping people along their health journeys, we invite you to explore our career offerings.

Here, you will find opportunities to grow personally and professionally while making a difference for our customers and greater Nebraska community.