Claims Management Officer (RACQ Insurance)

From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.

Are you passionate about animals and driven to help others? Join our Niche Pet Claims team, where your empathy and dedication can make a real difference in the lives of pet owners. As a Claims Management Officer, you’ll be at the forefront of helping our members navigate the claims process, providing them with the support and assurance they need during challenging times.
Working in a fast-paced environment, every day will be different, you’ll enjoy continuous learning, building rapport and collaborating in this positive and supportive team.

This role is predominantly home-based, offering hybrid work arrangements outside the 6-week training period.
This is a 12-month max-term role. This role operates on an 7.5 hour shift schedule, between 7:00 AM and 7:00 PM, Monday to Friday. You’ll be based in Eight Mile Plains, Meanjin (Brisbane).

Start Date: November 16, 2026

What You'll Do
• Assist our members with empathy and kindness, providing support and advice.
• Manage claims end-to-end, handling calls professionally and making accurate decisions.
• Discuss and negotiate settlement options clearly and honestly with stakeholders.
• Apply Product Disclosure Statements and process documentation to ensure transparency, consistency, and compliance.
• Participate in coaching and training to build your and your team’s capabilities

What You'll Bring

• Experience in a customer-facing role; insurance industry experience is advantageous but not essential.
• Strong communication and relationship-building skills, with a confident and personable approach.
• Self-motivated team player who thrives in a fast-paced and evolving environment.
• Ability to multitask and manage call volumes
• Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

Applications close: Friday 9 October 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.