Claims Officer

Claims Officer, Worker Services

• Full-time fixed-term opportunities available until June 2027 and January 2028.
• Based in Woonona
• Hybrid working available after training period

About the role:

Coal Services is looking for two Claims Offices to support Worker Services team on full-time, fixed-term contracts until June 2027 and January 2028.

As a Claims Officer with Coal Mines Insurance (CMI), you will be responsible for the efficient and effective management of claims-related administration and customer-service activities.

Your main responsibilities will include:

• Accurate and timely payment of accounts
• Registration of claims and early notifications
• Efficient management of customer claims administration, mail, phone enquiries and file management
• Ability to meet KPI targets in a timely manner
• Active participation in ongoing projects under management

About you:

Your education, experience and skills will include:

• Business Administration Certificate (essential)
• Strong computer skills especially with Adobe and Microsoft Office
• Team player with a focus on customer service excellence
• Professional phone manner with clear verbal and written communication skills
• Excellent attention to detail and commitment to learning
• Organisational skills and ability to prioritise
• Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference

What we offer:

• Check out our Benefits page to learn more about our Employee Value Proposition!
• Friendly and supportive team culture
• Remote working up to 3 days/week once trained (subject to business needs)
• 5 weeks annual leave
• 18 days personal leave & 3 days family and emergency leave (pro rata)
• Superannuation co-contribution scheme

• Access to onsite gym and onsite parking
• Professional Development days
• Reward and Recognition program to celebrate your success
• Retailer discounts through Smart Spending App