Claims Operations Administrator (12 Month FTC)

Role purpose

As a Claims Operations Administrator, your role is to provide accurate and efficient administrative and operational support to our Claims teams across different geographical and specialty sectors. The role will focus on processing financial and claims-related documentation, maintaining accurate records, updating internal systems, producing routine reports and responding to administrative enquiries.

You will help ensure that information is processed and stored correctly, enabling colleagues to deliver a professional and responsive service to Members and other stakeholders.

What will you be doing?

Key responsibilities will include:

• Working with colleagues to provide a professional and responsive service, meeting needs of the claims teams and wider organisation.
• Process fee invoices, reimbursement claims, and issue credit/debit notes across various sectors and regions.
• Ensuring that payment supporting documentation, correspondence and documents are saved and filed to relevant filing system appropriately to aid reference and retrieval for the Finance and Claims teams.
• Assisting with enquiries from the claims teams / members / finance department / service providers.
• Calling external organisations to verify banking details when a new beneficiary or a change in banking details.
• Claims administration tasks relating to internal systems.
• Compiling and providing claims reports, listings and reviews.
• Editing and amending documents.
• Carrying out searches to see whether we provided cover in previous policy years, to assist claims handlers on older Occupational Disease claims directed to the club.

About you

Skills/Qualifications/Experience

Essential

• Strong administration and organisational skills.
• Excellent attention to detail and a commitment to accuracy.
• Ability to manage and prioritise a varied workload.
• Confident using digital systems and learning new processes.
• Clear written and verbal communication skills.
• A collaborative and helpful approach to supporting colleagues.
• Ability to handle financial and confidential information carefully.
• Proactive and dependable, with the ability to work independently when required.

Desirable

• Previous experience in an administration, operations, finance support or professional services environment.
• Experience processing invoices, payments or financial documentation.
• Educated to A-Level standard or equivalent.
• Confidence using Microsoft Office applications.

Who we are

We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.

Our culture and what to expect from us

Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.

We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.

We provide our people with a fantastic benefits package including:

• Hybrid working
• 27 days annual leave + bank holidays (rising with length of service).
• An annual company bonus scheme
• 15% employer pension contribution.
• 2 days volunteering leave
• Private Medical Insurance.
• Life Insurance
• Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.
• An brand new office in Dublin
• Gym allowance and much more…

Salary from €30,000+, with scope to increase depending on experience