APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We're looking for a Claims Payment Specialist to join our team and play a critical role in ensuring repair facilities, vendors, and partners are paid accurately and efficiently. In this position, you'll work closely with Claims, Customer Service, and Operations teams to review repair orders, process payments, and maintain the high standards that support our customers' experience.
If you enjoy working in a fast-paced environment where accuracy, accountability, and teamwork matter, we'd love to hear from you.
What You'll Do
Examine, calculate, process, and pay mechanical breakdown claims while ensuring accuracy and compliance with company guidelines.
Review claim documentation and supporting materials to determine appropriate payment amounts.
Handle a high volume of inbound and outbound phone calls, averaging up to 60 calls per day, regarding claim payments, claim status, and policy-related questions.
Assist contract holders, dealers, repair facilities, and agents with claim concerns, payment inquiries, and coverage-related questions.
Follow up proactively to ensure prompt payment and resolution of claims.
Enter, update, and verify claim and payment data within company systems.
Maintain detailed records and documentation related to claims processing activities.
Ensure compliance with applicable state regulations, company policies, and established claims procedures.
Work collaboratively with internal teams to resolve issues and provide exceptional service to internal and external customers.
Meet departmental productivity, quality, and service standards in a fast-paced environment
What Makes You Successful
Strong attention to detail with the ability to accurately review, process, and document claims.
Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
Proven ability to manage a high volume of calls and tasks while maintaining a positive customer experience.
Strong problem-solving skills and the ability to de-escalate concerns and identify effective solutions.
Ability to interpret policies, procedures, and claim documentation while applying sound judgment.
Exceptional organizational and time-management skills with the ability to prioritize competing deadlines.
Proficiency with computer systems and data entry, including the ability to navigate multiple applications simultaneously.
Ability to work independently while contributing positively to a team environment.
Customer-focused mindset with a commitment to delivering timely, accurate, and professional service.
Adaptability and resilience in a fast-paced, performance-driven environment.
Basic Qualifications
High school diploma or equivalent required.
Preferred Qualifications
Previous experience in claims processing, customer service, insurance, warranty administration, automotive repair, call center operations, or a related field preferred.
Experience handling high-volume phone interactions and payment processing is a plus.
Working knowledge of mechanical breakdown coverage, service contracts, or claims administration is preferred.
This Role Might Be a Great Fit If You…
You enjoy solving problems and helping customers, dealers, and repair facilities find timely resolutions to payment and claims questions.
You thrive in a fast-paced environment and can confidently manage a high volume of calls while maintaining a positive, professional demeanor.
You have a keen eye for detail and take pride in ensuring claims, payments, and documentation are accurate.
You are organized and can effectively prioritize multiple tasks, deadlines, and follow-up activities throughout the day.
You communicate clearly and professionally, whether you're speaking with customers, agents, repair facilities, or internal business partners.
You are comfortable learning and applying policies, procedures, and regulatory requirements while exercising sound judgment.
You enjoy balancing analytical work with customer interaction, allowing you to use both your problem-solving and relationship-building skills.
You are dependable, accountable, and motivated by achieving quality and productivity goals.
You remain calm under pressure and can navigate challenging conversations with empathy and professionalism.
You are comfortable using multiple computer systems and can efficiently enter, verify, and maintain accurate records.
You appreciate being part of a collaborative team that values customer service, accuracy, and continuous improvement.
This role offers an excellent opportunity for individuals with backgrounds in claims processing, customer service, insurance, warranty administration, automotive services, accounts payable, or call center operations who are looking to grow their careers in a dynamic and service-focused environment.
What We Offer
Competitive hourly compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Career progression opportunities within the claims organization
A collaborative and supportive team environment
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
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