Claims Property Lead

The Role

Work with Head of Claims to build out and manage a property-focused claims team to ensure consistent claim quality and service. The Lead will work with the team to drive a proactive, strategic approach to claims; create an energetic and collaborative work environment; and provide best-in-class claims service to our clients and partners. The role will include oversight of the growing US property claims portfolio providing direction and technical guidance to a team of in-house claims personnel and TPAs. In this role you will be responsible for oversight of property claims, including review and approval of claims exceeding TPA authority and/or examiner’s authority. Work with underwriting, actuarial and other key stakeholders to provide relevant information on property claims, coverage and trends. You will also work collaboratively with other members of the wider Canopius claims team in other offices to share knowledge and best practices.

Responsibilities

• Proactively manage the growing US property claims portfolios and oversee the in-house team’s handling of claims through initial notification, investigation, resolution, interim and final payments within authority levels in accordance with Canopius’ claims vision
• Review property claims submitted by TPAs and authorize reserves and payments where those amounts are above TPA and examiner authority.
• Provide guidance to examiners and TPAs to ensure proper investigation and timely, equitable disposition of claims, including retention of experts and/or attorneys where needed
• Participate in coverage discussions with examiners and TPAs on an as-needed basis.
• Monitor strategy on claims to ensure optimal claim outcome
• Supporting the Head of Claims and other senior leaders in the implementation of the claims strategy
• Assist in building out the US property claims team
• Identify helpful technical and operational initiatives and provide feedback for continuous improvement
• Maintain a collaborative working relationship with internal and external stakeholders, assisting on claim issues, loss analysis, and form analysis/creation
• Ensure compliance with industry regulations and standards
• Manage in-house claims examiners and TPA performance through participation in claim file audits and ongoing review of management information
• Set team goals and objectives and review progress towards them
• Provide meaningful input into claims management reports[MB1] , monthly and quarterly reserving meetings, and flag areas of the portfolio that are under performing to internal stakeholders
• Prepare reports for management, underwriting, agents, insureds or state agencies as needed
• Promote the Canopius brand through the provision of excellent and differentiating claims service
• Attend mediation and trials as needed

Skills and Qualifications

• Bachelor’s degree required; minimum 10 years or more of claims and/or legal experience in handling personal and commercial property lines
• Leadership/Management experience
• Strong team-building ability
• Knowledge and understanding of US insurance market
• Thorough technical knowledge of property claims practices and procedures
• Multi-state claim handling experience
• Thorough functional knowledge of Microsoft Office applications, including Word and Excel
• Self-starter with a demonstrated history of proactive performance
• Detailed-oriented service professional with the ability to communicate effectively with management, co-workers and clients
• Display excellent interpersonal skills, networking, influencing and negotiation skills
• Inspirational and motivational leader
• Adaptable and approachable
• Desire for continuous learning and growth

Salary Range: $200,000 - $250,000