Claims Service Representative I

Overview: 

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Service Representative I. The ideal candidate will be a highly motivated individual with the drive and desire to make significant contributions to the success of SageSure Insurance Managers Claims Service. The Claims Service Representative I will provide informed and knowledgeable answers to policyholders, agents, and other customers seeking assistance.

 What you’d be doing: 

• Handle inbound claim inquiry calls and email requests, while also completing consultative First Notice of Loss (FNOL) as part of the claims intake process.

• Provide credible guidance and assistance to customers seeking assistance with claim handling procedures

• Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders

• Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests

• Provide prompt, courteous, and excellent service to internal and external customers always

• Handle multiple tasks while meeting established service requirements and standards

• Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues

• Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary.

• Other duties and projects as assigned

• Ability to work overtime as needed to meet business needs

We’re looking for someone who has: 

• 1 to 3-years of customer service work experience

• Professionalism and accountability

• Effective and service-focused communication skills

• Strong decision-making and problem-solving skills

• Track-record of success in managing multiple, diverse, and concurrent work activities

• Exceptional interpersonal skills, emphasis on building rapport

• High regard for accuracy and providing top level service

• Empathy and professionalism when working with policyholders experiencing loss.

• Technical proficiency navigating multiple systems and documenting thoroughly.

• Must obtain and maintain an active P&C Resident Adjuster or Designated Home State (DHS) license; required non-resident licenses must be obtained within 90 days of hire, and all licenses must remain in good standing throughout employment.

 About the Claims team at SageSure:

On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.  

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences.  You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.