Claims Treatment Specialist (Physiotherapy)

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

The Claims Treatment Specialist, Physiotherapy role sits within our largest business unit – NI (Nominal Insurer) which provides workers compensation to more than 326,000 employers and 3.6 million workers in NSW. This role will see you utilise your clinical expertise to review the effectiveness of Worker's physiotherapy treatment in line with SIRA's Clinical Framework of the Delivery of Health Services. You will support claims teams by ensuring the right questions are considered in the approval of Allied Health Treatment Requests (AHTRs). You will oversee physiotherapy treatment progress and provide guidance to build the capability of operational team members. This will help them better assess and manage physiotherapy treatment.

The role will have you communicating and negotiating with external treating physiotherapists to address injury recovery and treatment plans and educate them on completing AHTRs. This dynamic role requires someone who is adaptable and can identify opportunities for continuous improvement.

You will hold a current AHPRA registration and bring strong clinical experience, ideally within the workers compensation sector.

We’re now welcoming applications to join our supportive, purpose‑driven team in Sydney on a full-time, maximum term contract to October 2027. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

• Develop and implement strategies to optimise treatment management processes and outcomes.
• Assess Allied Health Treatment Requests to support worker recovery in line with SIRA's Clinical Framework.
• Conduct file reviews and provide clinical opinions on treatment strategies, reviewing medical records and other relevant information.
• Liaise and negotiate with treating providers, doctors, specialists, and allied health professionals to facilitate treatment upgrades and manage treatment modalities.
• Identify the need for and refer to external services like Independent Physiotherapy Consultants or Independent Medical Examinations.
• Educate and train injured workers, employers, and operational team members on medical issues, best practices, and negotiation techniques related to workers' compensation claims.

What We’re Looking For

• Bachelor's degree in Physiotherapy and current AHPRA registration
• Demonstrated (3 years +) in clinical physiotherapy practice, with a strong focus on musculoskeletal injuries.
• Well established knowledge of disability and injury management best practice
• Comprehensive understanding and demonstrated experience working in the personal injury industry, ideally with experience with the workers compensation insurance and legislation.
• Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with stakeholders at all levels.
• Excellent proficiency in Microsoft office suite.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.

Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you.

The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.

You will not be forgotten here.
Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.