Clerical - Admin Assistant

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring "Job Title" for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Job Title :- Clerical - Admin Assistant


Responsibilities

• Manage different sections of Mailroom according to standard guidelines & SOP

• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits

• Sort, locate, open, inspect and bundle all incoming mail and publications

• Document, process and file all incoming and outgoing mail correspondences

• Distribute all inter-office mail for the facility departments

• Troubleshoot and perform simple preventive maintenance of machines

• Process check handling, deposit and reconciliation according to Company service standards

• Research case numbers for proper handling

• Handle inbound and outbound emails/calls

• Assisted with daily tasks as assigned

• Prioritize, plan and organize tasks and work responsibilities to achieve SLAs

• Comprehend and respond to customer inquiries.

• Identify, research, and resolve problems

• Ability to accurately interpret and compile information from a variety of sources and systems

• Ensure that turnaround time and quality of the work meets Company service standards

• Interact with customer in a respectful and professional manner via email and on calls

• Manage own work in process and support team efforts to ensure that individual, team goals are met

• Should be able to handle basic day to day requirements of excel

Essential skills:

• Life Insurance Mailroom backend operations experience

• Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data

• Displays energy, enthusiasm, and flexibility in approaching the job

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Ability to independently interact with internal and external customers

• Customer service focus

• Basic Computer knowledge along with typing speed of 40 words/minute

• Insurance knowledge

What We Offer:

• A supportive and inclusive work environment where your ideas are valued.

• Opportunities for professional growth and development.

• Competitive salary and benefits package.

• Flexible working arrangements to help you maintain a healthy work-life balance.

If you are passionate about engaging with customers through live chat, we encourage you to apply! Please send your resume and a cover letter outlining your relevant experience.