Clerk II

Are you an organized, detail-oriented administrative professional looking to make a direct impact on our community? The Complaints & Investigations section is seeking a dependable Clerk II to deliver comprehensive operational, administrative, and financial support across dynamic municipal programs. In this central role, you will act as a key liaison connecting internal teams, community partners, and members of the public. Your day-to-day work will keep operations running smoothly, from managing procurement reconciliations and legal enforcement documentation to coordinating essential facility and IT assets. Operating in a collaborative and fast-paced environment, you will play an integral role in supporting municipal compliance and public service delivery. If you thrive on variety, problem-solving, and providing excellent customer service, we invite you to bring your expertise to the City of Edmonton!

What will you do?

• Process financial transactions using SAP ECC and Ariba, including purchase requisitions, service entry sheets, contractor invoices, corporate credit card reconciliations, and travel expense claims
• Administer enforcement and legal documentation, such as logging, issuing, and voiding Municipal and Violation tickets, preparing MGA Orders, and tracking CSLAC appeals within established timelines
• Maintain data integrity and schedule workflows across core enterprise databases, including POSSE, CRM, and SDMS
• Serve as a first point of contact for members of the public and community partners by triaging inquiries, resolving concerns, and de-escalating challenging interactions via phone and shared inboxes
• Manage office logistics and assets, including coordinating IT equipment assignments, tracking facility keys, updating seating plans, and maintaining vehicle parking systems
• Coordinate internal communications, meeting logistics, and records management by preparing agendas, drafting minutes, and organizing shared team drives
• Perform other duties as assigned

Qualifications

:

• Completion of Grade 12 or an equivalent high school diploma
• A minimum of two (2) years of progressively responsible administrative and office experience
• Demonstrated experience navigating difficult, sensitive, or confrontational conversations with confidence, empathy, and professionalism
• Working knowledge of and proficiency using Google Workspace tools (Gmail, Docs, Sheets, Drive)

Assets:

• Post-secondary education (certificate, diploma, or degree) in Office Administration, Business Administration, Administrative Professional, Human Resources, or a related field
• Experience using enterprise software platforms such as SAP ECC, SAP Ariba, POSSE, CRM, or SDMS
• Previous administrative experience handling municipal bylaws, legal appeal documents, or court scheduling
• Ability to work in a group setting with shared tasks

Skills required for success:

• Proven ability to work collaboratively, proactively taking initiative on tasks and communicating effectively with team members to support shared workload demands
• Exceptional verbal and written communication skills with the ability to draft clear, professional correspondence, reports, and meeting records
• Strong organization, prioritization, and time management abilities to balance seasonal deadlines, legal timelines, and shifting priorities
• Meticulous attention to detail and accuracy when managing financial records, invoices, and legal filings
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Applicants may be tested

Work Environment:

• This position ​may be eligible for a hybrid work arrangement ​with ​the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52. ​
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position
This requisition is open to internal candidates only.

Hours of Work: 33.75

Salary Range: $26.640 - $33.081 (Hourly); $46,933.020 - $58,280.450 (Annually)

Recruitment Consultant: PC/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Clerk II

Posting Date: Oct 30, 2026

Closing Date: Nov 6, 2026 11:59:00 PM (ABT)

Number of Openings (up to): 1 - Permanent Full-time

Union: CSU 52

Department: Community Standards

Work Location(s): Versa Building, Suite 200, 9304 - 41 Ave Edmonton T6E 6G8