Client Account Manager

Title: Client Account Manager (CAM)
Division & Department: Japan Enterprise Sales
Status: Full-Time
Reports to: Japan Sales Director
Location: Tokyo (Hybrid)

Job Summary
As the Enterprise Client Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ between 500 to 5,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction. The ideal candidate will have a strong understanding of Enterprise-level client needs and a proven track record of managing complex accounts.

Essential Job Functions

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned MM/LE accounts to foster trust and loyalty.
• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Strategic Planning: Collaborate with clients to understand their business objectives and challenges and develop tailored strategies that align our solutions with their needs.
• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Cross-Functional Collaboration: Work closely with internal teams, including marketing, and product development, to ensure alignment on client needs and deliverables.
• Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Basic Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or related field
• 7+ years of experience in account management, sales, or business development

Preferred Skills & Experience

• 10+ years of experience in an Enterprise environment
• Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets
• Strong understanding of enterprise client needs and market trends within relevant industries
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and Microsoft Office Suite
• Strong analytical and problem-solving skills, with a results-oriented mindset