Client Case Support Assistant

Case Support Assistant

Modality: Remote (Home Office)

Pay: $1,200 USD per month

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time

About the Role

We are looking for bilingual professionals with customer service experience, preferably graduates in Law or Political Science, to support our immigration case team.

As a Case Support Assistant, you will maintain ongoing communication with clients, gather information and documents, and help keep cases organized and moving forward. This role is ideal for someone who combines a legal or political science background with strong communication skills and a client-focused approach.

Responsibilities

• Communicate with clients through initial calls, case updates, and regular follow-ups.
• Guide clients through document and information requests, explaining next steps clearly.
• Maintain accurate case records and track progress.
• Request, review, and organize client documents and information.
• Prepare forms, letters, case files, and briefs for submissions and appointments.
• Support post-submission activities, including client updates and agency inquiries.
• Deliver final documents and assist with case closure.
• Escalate complex questions and collaborate with the team to address client needs.

Requirements

• Bachelor’s degree, preferably in Law or Political Science. Graduates in International Relations, Public Administration, or related fields will also be considered.
• Advanced English proficiency (C1) and fluency in Spanish, with strong written and verbal communication skills in both languages.
• Customer service experience, including handling inquiries, explaining processes, and following up with clients.
• Experience drafting formal documents in English, preferably in a legal or administrative setting.
• Strong organizational skills, attention to detail, and ability to follow structured processes.
• Ability to manage multiple tasks while maintaining timely and professional client communication.
• Comfortable working with multiple systems and digital tools.
• Experience in case management or administrative support is a plus.

What We Value

• Empathy, patience, and professionalism when supporting clients.
• Clear communication and responsiveness.
• Accountability and consistent follow-through.
• A collaborative, team-oriented mindset.

Computer Requirements

• Operating System: Windows 11 or higher.
• Memory: 16 GB RAM or higher.
• Processor: Intel Core i5 (10th generation or newer), Intel Core i7 (6th generation or newer), or AMD Ryzen 5 or higher.