Client Coordinator - Lead

Fully Remote • Atlanta, GA 30305

• Salary Range: $18.00 - $18.00 Hourly
• Position Type: Full Time

MCMC is seeking a Client Coordinator Lead to join our team in a fully remote role. If you thrive in a fast-paced environment, enjoy mentoring others, and take pride in delivering exceptional customer service, this could be the perfect next step in your career.

As the Client Coordinator Lead, you'll serve as a trusted resource for the team, helping guide daily operations, supporting workflow management, and ensuring every client interaction is handled with professionalism, accuracy, and care. You'll play a key role in maintaining service excellence while helping the team meet regulatory and company standards.

What we offer:

• 100% remote work environment
• Consistent Monday-Friday schedule (8:30am-5:00pm EST)
• Opportunity to take on a leadership role and influence team success
• Collaborative and supportive culture focused on professional growth

If you're a strong communicator, enjoy problem-solving, and are looking for an opportunity to lead while continuing to develop your career, we'd love to connect with you.

ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Assists in providing overall support to the department and ensuring all client inquiries and product lines are completed on time at the highest level of quality and in the most effective and efficient manner possible.
• Acts as a team advisor by answering departmental questions and assisting with continuous training to strengthen departmental procedures.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Assists promptly in the resolution of any physician and/or customer complaints or quality assurance issues. Escalates all client issues to upper management as needed.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Files and archives open and closed cases.
• Monitors and verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Aids to ensure all client relationships are maintained and all client specific requirements are met.
• Provides backup to department team members as required.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Ensures department compliance of all federal ERISA and/or state mandates is adhered to at all times.
• Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures.
• Participates in the development and implementation of policies and procedures in order to promote and achieve the most efficient operation possible.
• Participates in various educational and or training activities as required.
• Perform other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required. Minimum of one to three years clerical experience; or equivalent combination of education and experience preferred. Experience supervising in a medical office or insurance industry preferred.

QUALIFICATIONS

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, PowerPoint, Excel, and the Internet.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; must be able to compute rates and percentages.
• Must have a full understanding of HIPAA regulations and compliance.
• Ability to follow instructions and respond to managements’ directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.
• Must maintain a professional and clean appearance at all times consistent with company standards.

MCMC completes over 100,000 reviews each year for more than 400 clients, including almost all of the nation’s largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans and Government Organizations.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

MCMC offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.