Client Coordinator - Supervisor

Fully Remote • Atlanta, GA 30305

• Salary Range: $24.00 - $24.00 Hourly
• Position Type: Full Time

A great leader can make all the difference. If you're a collaborative, team-focused people leader who enjoys supporting others, removing roadblocks, and creating an environment where employees can thrive, MCMC would love to hear from you about our Client Coordinator Supervisor opening!

This is a 100% remote position with a Monday through Friday schedule, 8:30am-5:00pm EST. Experience working for an Independent Dispute Resolution Entity (IDRE) and knowledge of the Federal IDR/No Surprises Act process is a significant plus but not required.

While we'll provide full training on our workflows and processes, we're looking for someone who can bring strong leadership, communication, and coaching skills to help guide a high-performing team.

The Client Coordinator Supervisor is responsible for ensuring day-to-day operations run smoothly and efficiently while providing overall leadership and direction to the department. This position directly supervises department staff, fosters a collaborative and supportive team environment, and ensures all client inquiries are handled with the highest level of customer service and in compliance with all regulatory and company standards. The ideal candidate is a proactive leader who enjoys developing people, promoting teamwork, and driving operational excellence.

DUTIES/RESPONSIBILITIES:

• Prioritize and manage daily workflow to ensure all client inquiries and product lines are completed on time with the highest level of quality and in the most effective and efficient manner possible.
• Ensures the appropriate and equitable distribution of work is maintained in order to achieve daily, weekly and/or monthly goals.
• Create, coordinate and review all monthly client spreadsheets to ensure turnaround times are met.
• Ensures the utilization of all systems and databases for client and/or examinee information is utilized correctly and up to date at all times.
• Responsible to develop ad hoc and/or customized reports as required.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Ensures all client relationships are maintained and all client specific requirements are met.
• Ensures department compliance of all federal ERISA and/or state mandates is adhered to at all times.
• Promotes effective and efficient utilization of all clinical resources and makes necessary recommendations for improvements to management as needed.
• Ensures all client relationships are maintained and all client specific requirements are met.
• Assists promptly in resolution of any physician and/or customer complaints or quality assurance issues.
• Provides backup to all departmental positions as required.
• Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures.
• Participates in the development and implementation of policies and procedures in order to promote and achieve the most efficient operation possible.
• Attends all management meetings as required.
• Participates in various educational and or training activities as required.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of one to three years clerical experience; or equivalent combination of education and experience. Experience supervising in a medical office or insurance industry preferred.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, PowerPoint, Excel, and the Internet.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; must be able to compute rates and percentages.
• Must have a full understanding of HIPAA regulations and compliance.
• Ability to follow instructions and respond to managements’ directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.

MCMC completes over 100,000 reviews each year for more than 400 clients, including almost all of the nation’s largest Health Plans, PBMs, Disability Carriers, TPAs, UR companies, Self-Insured Employers, Taft-Hartley Plans and Government Organizations.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.