Client Delivery Specialist

The opportunity:

Help schools and districts get the full value of the Corwin professional learning they invest in. As a Client Delivery Specialist, you will guide each engagement from the moment a sale closes through planning, delivery, follow-up, and close-out, so educators and leaders experience a seamless, well-organized partnership. Supporting a defined region alongside two Account Executives, you will be the steady point of contact who keeps commitments on track and relationships strong.

What you will help achieve:

• Deliver a seamless, high-quality experience for every school and district engagement, from handoff through close-out.

• Build the client loyalty and confidence that open the door to future partnerships.

• Keep Sales and Operations aligned with clear delivery status, client insights, and follow-up opportunities.

What you will do:

• Lead the handoff from sales to delivery, confirming scope, outcomes, timelines, responsibilities, and expectations with clients and internal partners.

• Serve as the primary contact for delivery questions and coordinate consultants, schedules, locations, travel, orders, materials, technology, and client communications.

• Conduct planning calls, provide timely updates, anticipate risks, resolve issues, and escalate concerns to protect timelines, quality, and the client experience.

• Partner with the Contract & Procurement Specialist to confirm delivery requirements, track progress, and complete required steps before delivery.

• Track milestones, deliverables, and actions across concurrent engagements, and keep client, delivery, follow-up, and contract records current in designated systems.

• Gather feedback through regular client touchpoints and share insights, emerging needs, and follow-up opportunities with Account Executives.

• Take part in regional planning, account reviews, and sales team meetings; identify process improvements; and provide coverage for fellow Client Delivery Specialists.

What you will bring:

• 2+ years of experience in project coordination, client delivery, or a related role.

• Strong attention to detail, organization, and problem-solving skills, with the ability to manage multiple engagements at once.

• Clear written and verbal communication skills for working with district leaders, administrators, and educators.

• A collaborative approach to working across sales, operations, fulfillment, finance, and legal teams.

• Proficiency with Microsoft 365 and comfort connecting workflows across its applications.

• A bachelor's degree or an equivalent combination of education and relevant professional experience.

Helpful, but not essential:

• Experience in the K-12 education landscape, particularly working with schools or districts.

• Familiarity with professional learning services such as consulting, workshops, or certification programs.

Work and travel:

This is a position supporting a defined region in close partnership with Account Executives and internal teams.

Why join Sage?

• Work with colleagues who care about education, evidence, and helping ideas reach the people who need them.

• Contribute in a collaborative, international organization with room to learn, grow, and shape how we work.

• Access a comprehensive benefits package.

An inclusive opportunity

We know that strong candidates do not always meet every preferred qualification. If this role interests you and you can demonstrate many of the capabilities described, we encourage you to apply. We value transferable experience, different career paths, and the perspectives people bring from varied backgrounds and communities.

Sage is committed to providing an inclusive and accessible recruitment experience. If you need a reasonable accommodation at any stage of the process, please let the Talent Acquisition team know.

Sage is an equal opportunity employer. Employment decisions are based on role-related qualifications, skills, experience, and business needs.

How to apply

Apply through Sage Careers. Please include a resume that highlights the experience and outcomes most relevant to this role.

If you have a disability and you need any support during the application process, please contact hr.resume@sagepub.com All qualified applicants are encouraged to apply.

Pay Transparency & Benefits Package:

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect. Sage is proud to be an equal opportunity workplace and is an affirmative action employer.

Compensation at Sage is influenced by several factors, including but not limited to skill set, nature and level of experience, qualifications, and other relevant considerations. Please note that the compensation details listed in U.S. role postings reflect the base salary only and do not include bonuses or benefits. Your recruiter can share more about the specific salary range and additional aspects of the compensation/benefits package for this position during the hiring process. If your desired salary falls outside of this range, we hope you'll still apply as there may be other positions that better align.

In addition to compensation, Sage offers a highly competitive and comprehensive PPO medical, dental, and vision care benefits package with SAGE covering most of the premium costs. Unique program benefits that support a healthy life, a company-sponsored anniversary trip every 5 years, a 401(k)-matching program of 100% up to 5% of pay, and other significant meaningful benefits. In alignment with our value for education, Sage offers financial support for bachelor's and graduate-level degree programs as well as learning for personal interest.

Sage offers freedom and autonomy in your day-to-day with hybrid or remote work, depending on the role. Join the nearly 2,000 Sage employees worldwide who deliver products and services that serve to fulfill our noble goal of education and dissemination of knowledge globally. We’d love to meet you!

Diversity, Equity, and Inclusion

Sage Publishing is committed to being an inclusive employer where all individuals are treated with fairness and respect, regardless of age, disability, gender identity, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, sex, or sexual orientation.

We believe that diversity is a cornerstone of a vibrant culture. We want Sage to be an organization where the most talented staff and high-potential staff are recruited, have the opportunity to grow, and want to work. We strive to achieve a better representation of diverse talent at all levels, including leadership, across our workforce.