Client Developer II - AI Department

PLEXIS Healthcare Systems, Inc., a progressive software development company in Medford, OR, is looking to hire an enthusiastic and experienced Client Developer II within our AI Department. The candidate must be local to the Southern Oregon area. Please apply at www.plexishealth.com

Position Purpose

Delivers custom client integrations for PLEXIS products using AI-native software development. Works directly with clients to understand their business processes, then designs and builds solutions for data imports and exports, EDI transactions, reports, correspondence, and API middleware. In regular contact with clients, builds working relationships in which clients feel heard, well supported, and confident that their developer is their ally. Advises clients on using AI for integrations between PLEXIS software and their own systems, and brings client needs and product opportunities back to PLEXIS.

This is an intermediate individual-contributor position. It works independently on standard client engagements and with guidance from senior developers on complex designs.

Essential Functions and Basic Duties

• Works with clients regularly as their technical partner and ally: builds trusting working relationships, responds promptly to their needs, and advocates for their success within PLEXIS.
• Designs, develops, deploys, and supports client integrations, including data imports and exports, EDI transactions, and API middleware, working independently on standard integrations and with senior guidance on complex ones.
• Gathers requirements from clients, maps their workflows and business processes in partnership with Client Success and Client Support, and translates them into technical designs and delivered solutions.
• Builds and extends parameterized, template-driven importers, exporters, and tools that can be reused across clients as off-the-shelf PLEXIS integration tools.
• Develops efficient, well-structured T-SQL and ETL packages for PLEXIS software products.
• Builds and maintains custom client reports, including financial, claims, and operational reports, using T-SQL and reporting tools such as SSRS or Crystal Reports.
• Develops member and provider correspondence to each client's specifications, such as explanations of benefits (EOBs), explanations of payment (EOPs), and denial and authorization letters.
• Advises clients on where AI can improve integrations between PLEXIS products and their systems, such as data loads, EDI transactions, reporting, and correspondence, and on the setup and adoption of AI tools that connect to PLEXIS software through supported interfaces.
• Practices AI-native development: uses AI-assisted development tools, applies prompt engineering and context engineering, and holds automated workflows to evaluation-gated quality.
• Brings client needs and product opportunities back to Special Ops and Product Development.
• Provides estimates and status updates to clients and internal stakeholders, and tracks assigned tickets through delivery.
• Troubleshoots and resolves production incidents in client environments, drives root-cause fixes, and escalates when needed.
• Participates in code reviews as both author and reviewer.
• Creates technical documentation, for internal and external audiences, that accurately describes the functionality delivered.
• Ensures all work, including advice on client AI use, complies with PLEXIS security and AI policies, HIPAA data-handling requirements, and each client's own data governance.
• Manages priorities across multiple clients and projects.

Required Qualifications

• Strong interpersonal and client-service skills: builds warm, trusting relationships through regular client contact, so that clients see their developer as an ally who understands their business and is invested in their success.
• Clear written and verbal communication: listens to understand the business need behind a request, explains technical topics in plain language, gathers requirements, and sets honest expectations on scope, timing, and tradeoffs.
• Patient, composed, and solution-focused under pressure, including urgent production issues, and reliably follows through on commitments.
• Bachelor's Degree in Computer Science or related degree, or equivalent professional experience.
• 2+ years of professional software development experience, including Microsoft SQL Server development.
• Proficiency in T-SQL: queries, stored procedures, and troubleshooting.
• Experience with data integrations (such as flat-file import and export, EDI transactions, or ETL tooling such as SSIS) or with custom reporting in SSRS or Crystal Reports.
• Proficiency in AI-native development: AI-assisted development tools, prompt engineering, and context engineering.

Preferred Qualifications

• Working knowledge of healthcare payer business and financial processes, such as enrollment, eligibility, authorizations, claims adjudication, premium billing, and remittance.
• Experience with EDI transactions such as X12 837, 835, and 834.
• Experience with SQL Server Integration Services (SSIS), including C# script tasks, and with SQL Server Agent jobs.
• Experience with .NET development and a major cloud platform such as Azure.
• Experience with PLEXIS products or comparable payer core administration platforms.
• Experience developing member and provider correspondence, such as EOBs, EOPs, and denial or authorization letters.
• Experience advising on or implementing AI tools, agent workflows, or LLM integrations in a business setting.
• Experience in a client-facing technical role, such as implementation, consulting, or client support.
• Experience using PowerShell or similar scripting for file conversion and automation.

Physical Activities and Requirements of this Position

• Ability to access input and retrieves information from a computer to produce typed copy.
• Capacity to communicate adequately, in person or via telephone, in a manner which can be understood by those with whom the employee is speaking.
• Capability of dialing or otherwise using a telephone to place and receive telephone calls.
• Willingness and capacity to sit or stand for minimum periods of one hour at a time.
• Capacity to pick up, leaf through and read books and files and other materials.
• Ability to reach forward, up, down and to the side in order to move equipment up to 40 lbs.
• Ability to interact cohesively with co-workers, clients, vendors, and partner companies.
• Ability to work in a fast-paced environment, with competing deadlines and changing priorities.
• Required to work 3 days per week in the main office. 2 days a week may be worked remotely or in the office. Auto and possible air travel to client locations may be required.
• Willingness and ability to maintain regular attendance for normally scheduled hours, to work overtime and to be flexible to work other shifts as necessary (i.e., potential weekend schedule)

Working Conditions

When in office; ability to tolerate, use, work with, in, or under:

• Florescent lighting
• Recycled air
• VDTs
• Semi-enclosed areas
• Central heating and air conditioning
• Office noise

The key physical requirements for this position include the ability to move freely through an office environment. Use of standard office equipment including PCs, Fax, Copiers, and Phone Systems.

Mental Activities and Requirements of this Position

Reasoning Ability

• Possesses and uses good diagnosis and troubleshooting skills.
• Able to identify problems, patterns, and think through potential solutions then communicates and/or escalates appropriately.

Mathematics Ability

• Basic math skills.

Language Ability

• Capacity to communicate adequately, in person or via telephone, in an easily understood manner.

Position Details:

Position Location: Hybrid

Position Status: Full-Time/Exempt

Benefits: Competitive Healthcare Package; Medical, Dental, Vision and 401K

Competitive Vacation and Sick Time Package

It is the policy of Plexis Healthcare Systems, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.