Client Director

Key Responsibilities

• Serve as the executive sponsor and primary point of contact for 1–2 of global strategic accounts within the banking sector.
• Align internal resources to co-develop tailored solutions.

• Build and maintain detailed multi-year account plans, incorporating customer objectives, competitive intelligence, and a strategic roadmap for growth.

• Develop deep, trusted advisor relationships with senior client stakeholders.
• Drive regular executive-level engagement and strategic business reviews.

• Identify and pursue opportunities for renewal, cross-sell, and upsell.
• Lead contract negotiations, renewals, and pricing discussions in collaboration with Legal and Finance.

• Lead efforts to expand footprint within the client through new use cases, divisions, or geographies.
• Collaborate with technical teams to design solutions aligned to client priorities and measurable outcomes.

• Collaborate with Pre-Sales and Technical Architects to design and position solutions that align with customer priorities and deliver measurable outcomes.

• Drive collaboration across internal teams (Customer Success, Sales Specialists, Product, Delivery, and Operations) to ensure solution alignment and customer success.

• Maintain accurate, up-to-date forecasts and deal progression in Salesforce.
• Proactively identify risk and opportunity areas in the pipeline.

• Champion customer needs internally, inform product and services evolution, and participate in executive briefings or advisory boards where appropriate.

• Achievement of annual revenue and quota attainment (£5M–£10M).
• Year-over-year account growth and expansion into new business lines or regions.
• Customer retention, renewal rates, and Net Revenue Retention (NRR).
• Strategic alignment with client initiatives and satisfaction metrics (e.g., NPS, CSAT).
• Internal stakeholder feedback on collaboration, leadership, and execution.

Skills, Knowledge & Expertise

• Deep FSI expertise, including experience selling into and managing relationships within global banking and financial services organisations.
• Strategic cross-functional leadership.
• Executive presence and stakeholder management.
• Solution selling and business case development.
• Opportunity origination and deal shaping.
• Cybersecurity services understanding.

• Inspiring & Energetic – Motivates teams and clients toward ambitious goals; creates momentum.
• Visionary & Strategic – Communicates the “art of the possible” and navigates complex client ecosystems with structured growth plans.
• Execution-Oriented – Demonstrates a strong closing mentality, accountability, and resilience in high-stakes environments.
• Collaborative & Inclusive – Aligns cross-functional teams effectively; promotes transparency, trust, and mutual accountability.
• Commercially Fluent – Balances customer success with profitability; understands value creation and enterprise dynamics.
• Integrity & Customer Advocacy – Operates with honesty, ethical selling, and a relentless focus on long-term client outcomes.

Job Benefits

• Flexible Working: Balance your work and personal life with our flexible working options.
• Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
• Medicash & Critical Illness Scheme
• Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
• Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
• Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
• Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
• Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
• Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.