Client Director

Position Responsibilities:

• Serve as the voice of the customer within Virteva, and represent Virteva within assigned customers across both sales and delivery workloads
• Provide project oversight and management within your assigned accounts and new customer on-boarding
• Monitor SLA compliance, client satisfaction, and agreed service targets; provide SLA attainment reporting and identify continuous service improvement opportunities across assigned accounts.
• Conduct regular meetings and interactions with assigned customers, providing analysis, recommendations and acting on relevant or necessary tasks
• Prepare monthly customer reports and ensure accurate monthly invoicing for assigned accounts
• Coordinate delivery of Root Cause Analysis reports and activities
• Provide oversight of Customer Care process within your assigned accounts
• Identify and pursue new sales opportunities within assigned accounts, maintaining accurate opportunity tracking in Virteva’s CRM
• Develop revenue growth plan and review with sales management on a regular basis
• Provide timely, attentive responses to customer needs, requests and escalations
• Participate in internal sales meetings and business development activities
• Build and strengthen relationships with key stakeholders across assigned customer accounts
• Identify prospect/client issues and create comprehensive solution proposals (which may require or include Professional Services and/or Managed Services); effectively present solutions and value-driven propositions to drive account growth and partnership
• Perform contract negotiations and facilitate related actions for contract development and negotiation with Virteva leadership
• Other duties as assigned

What You Bring:

• 3-5 years of sales, relationship, and/or project management experience
• 5+ years of IT Managed Services Experience or IT Management experience
• Ability to communicate complex concepts to stakeholders at multiple levels and articulate the business value of proposed solutions.
• Exceptional attention to detail with strong organizational and time-management skills
• Experience creating reports using multiple data sources and translating data into meaningful insights for customer stakeholders at various levels
• Ability to manage competing deadlines and develop clear, professional proposals, recommendations, and executive summaries for clients
• Ability to build and maintain relationships with customer stakeholders and key decision-makers
• Background and/or certifications in ITIL with the ability to understand and rationalize data within ITIL framework preferred

Benefits

• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive paid time off
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• Additional PTO day for mental health

• The anticipated base compensation range for this position is $60,000-85,000 annually plus commissions. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

• This is a hybrid position required to be at our office three days per week in Minnetonka, Minnesota (Tuesday, Wednesday, Thursday). Occasional local or regional travel may be required