Client Director - Insights

About Bastion

Bastion is an independent agency that exists to put brands, organisations and people in a position of strength. Our integrated model sees brand, digital, social, influencer, experiential and insight experts sitting side by side, working together on major brands to solve their marketing challenges.

Bastion Insights is a full-service consumer insights agency, creating tailored solutions to unlock insights that matter, giving clients the strength to act. We help clients to discover truths about their consumers and apply a strategic lens to the data and insights we uncover to ensure clients are empowered to drive action and achieve real impact. We’re passionate about what we do, combining high standards with a collaborative culture where people enjoy the work.

Role Overview

The Client Director is a senior insights leader who delivers world-class research and strategic insight from brief through to final presentation. Combining strong qualitative and quantitative expertise with critical thinking and compelling storytelling, they translate robust evidence into clear, actionable recommendations that help clients make confident decisions.

The role builds trusted, long-term client partnerships, leads competitive pitches and ensures projects are delivered to the highest standard, on time and within revenue targets. As a collaborative leader, the Client Director also coaches and develops team members, champions best practice and works across Bastion to create broader partnership opportunities.

Roles & Responsibilities

• Deliver world class market research and insight generation that fully meets the objectives of the client. Lead projects end to end from initial client briefing and proposal through to final report and presentation.
• Demonstrate critical thinking in market research design and report writing so as to deliver real insights and 'storytelling' with each and every project.
• Develop and maintain excellent client relationships through a deep understanding of their business and context. Proactively engage beyond the day-to-day project work and drive future engagements.
• Work collaboratively both within the Bastion Insights team and across our wider integrated agency. Be a trusted, reliable and engaging insights partner.
• Lead competitive pitches and prepare winning proposals to grow our client base. Seek partnership opportunities across the Bastion Agency.
• Ensure projects are delivered to the highest standard, on time and within revenue targets so that financial management goals are achieved.
• Assist in the growth and development of the Bastion Insights team providing leadership and coaching and/or the management of direct reports.

What You'll Bring

• Minimum 8 years’ experience in market research, consumer insights or a similar field
• Demonstrated experience delivering exceptional strategic insights within an agency or consulting environment.
• Deep methodological and theoretical expertise, with robust frameworks underpinning approach, interpretation and strategic recommendations.
• Breadth of experience across both qualitative and quantitative methodologies, with the ability to apply strategic thinking effectively across different contexts and stakeholder environments.
• Regarded as a true strategic partner who helps clients take informed action based on robust and actionable insights.
• Passionate about insight generation - approaches work with a genuine curiosity about understanding why people behave the way they do.
• Team oriented - contributes to the team, shares skills and helps others, embracing agency life and the broader Bastion culture
• Client oriented - focused on providing excellent service to internal and external clients
• Excellent proposal writing, report writing and presentation skills
• Proven capability developing and nurturing long-term trusted client relationships
• Minimum level degree in a business, marketing or psychology related discipline
• Post graduate qualifications in business, marketing or psychology would be well regarded

What we offer

• Flexible work in a hybrid work environment
• A supportive culture focused on collaboration and personal growth
• A truly integrated agency network that includes research, data, insights, creative, digital, experiential, reputation management, content production, performance, earned media, etc.
• The opportunity to lead fully integrated campaigns that expand your experience in the marketing and communications landscape
• Happy Days - an extra day of leave each month where there is no public holiday for you to do the things you love
• Inclusive parental leave
• Team Activities - a calendar of events that connects our team in creative and fun ways lead by our dedicated “Captains of Joy”
• Ability to connect with senior leaders within the business via Bastion mentor program