Client Experience Coordinator

Posted Tuesday, July 28, 2026 at 4:00 a.m. Client Experience Client Experience Coordinator 2026 Reports To : Client Experience Manager Job Status : Full Time, Permanent, Salaried Work Hours: Monday to Friday, 9:00pm to 5:00pm Work Location: Hybrid (3+ days onsite at Saulter, with regular onsite collaboration at RFRK facilities and client visits) Compensation: $48,000 to $53,000 per year, dependant on experience The Position The Client Experience Coordinator will manage all aspects of RFRK’s relationship with a portfolio of child care clients. They will deliver service that not only wins clients over but also maintains a high level of client satisfaction and reflects well on the company. The coordinator sees things from the client’s perspective, acts with empathy and is consistently working to improve our products and services in ways that will meet evolving client needs. They recommend thoughtful improvements to the Client Experience Manager and ensure the voice of the client is always represented in department and company decision making. They have a strong understanding of the day to day functioning of the business and seek out interactions with RFRK’ers on other teams to learn more. Key Responsibilities Serve as the main contact for a portfolio of RFRK’s child care partners. An RFRK expert. Able to answer all queries from clients to support; day to day needs, contract/financial queries, menus, allergen management, delivery and service policies. Act with empathy and composure in stressful situations Manage day-to-day client requests, concerns, and feedback Provide Client Experience Managers with suggestions for improvement based on client needs Maintain detailed and complete records of all communications with clients Work directly with other departments to resolve issues and provide solutions Provide personalized experiences for clients using a dedicated ‘happiness’ budget Provide all necessary documentation to clients (menus, allergen forms etc) Onboard new centres with virtual and in person trainings as required Engage, in person, with clients as often as possible either at their centre or at the Kitchen Survey clients and track key metrics Process client data changes Manage client experience initiatives supporting ideation through execution Support in the creation and editing of client-facing communications Required Education & Experience College diploma/certification or University degree Minimum 2+ years of customer service experience Proficiency with MS Word, Excel, PowerPoint, Google Apps Valid Ontario Driver’s License Additional Skills Excellent verbal and written communication skills Structured and self-directed approach to project work Ability to consistently meet targets and deadlines Ability to think critically, problem-solve, and make effective decisions Demonstrated ability to handle confidential and sensitive information in a professional and ethical manner Motivated to improve current work practices and take ownership of responsibilities Continuous improvement mindset Nice-to-have French Language proficiency Experience working with CRM, database/ERP system, and WordPress Role Specific Competencies Friendliness Positivity Helpfulness Calmness Customer Oriented Description of physical demands and work environment Combination of office environment and production floor. Generally stationary in nature, but may require standing and walking for up to 50% of the time. Work is generally performed in an office environment with standard office equipment and without hazardous or unpleasant conditions (caused by noise, temperature, lighting, etc.). We may require that you work outside of your core work hours sometimes.