Client Financial Services Representative (Remote)

Job Description:

Job Title: Client Financial Services Representative, Accounts Receivable

Location: Remote, Missouri or Arkansas residents

Department: Client Financial Services

Employment Type: Full-time

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Job Summary:

Join our compassionate, collaborative team as a Client Financial Services Representative and help strengthen the financial operations that support exceptional behavioral health services. In this remote role, you will manage insurance accounts receivable, resolve unpaid and denied claims, and use your knowledge of medical billing and coding to improve reimbursement outcomes.

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This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

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Key Responsibilities:

• Follow up with insurance payers to secure timely resolution of unpaid, underpaid, or denied claims.
• Investigate account issues using payer websites, provider portals, secure messaging, telephone outreach, and insurance correspondence.
• Resolve billing and reimbursement issues by correcting, resubmitting, or appealing claims when appropriate.
• Review and respond to insurance inquiries and correspondence with accuracy, professionalism, and a commitment to excellent service.
• Run and analyze accounts receivable reports to identify aging trends, reimbursement barriers, and opportunities for improvement.
• Ensure claims comply with applicable billing and coding guidelines, payer requirements, and contract terms.
• Document procedures, communicate recurring issues, and help streamline processes that improve efficiency and financial outcomes.
• Collaborate with team members while independently organizing and prioritizing assigned accounts.

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Education, Experience, and/or Credential Qualifications:

• High school diploma or GED.
• Experience with and knowledge of insurance billing and collection practices.
• Working knowledge of CPT and ICD-10 coding.
• Knowledge of electronic funds transfers (EFTs), explanations of benefits (EOBs), and medical and insurance terminology.

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Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.

About Us

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations
• 4 states
• 19 subsidiaries and/or affiliates
• 5k+ employees