Client Onboarding Agent

Description Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success. As a Client Onboarding Agent you will handle inbound calls and follow-up communications, providing tailored guidance, resolving setup roadblocks, and assisting clients to ensure a smooth, seamless onboarding journey. Main Responsibilities:  Speak directly with newly registered clients over the phone, delivering warm, highly professional, and articulate service; Re-engage registered users who have not yet used our services, providing clear guidance, platform orientation, and solutions to encourage full platform adoption; Actively listen to uncover client needs, address questions, and deliver tailored solutions to resolve any onboarding friction points; Articulate platform features and benefits effectively, build trust, and motivate clients to complete their setup and start using our services; Partner closely with internal teams to ensure client accounts progress smoothly; Operate strictly within legal, regulatory, and ethical guidelines while maintaining a high-energy, solution-oriented mindset; Maintain accurate records of client interactions, feedback, and onboarding milestones using internal CRM software. Requirements:  Native or near-native British English speaker with exceptional verbal communication skills (essential for supporting our UK and European market). Ability to work standard UK operating hours. 2+ years of hands-on experience in phone-based client roles (Inbound Telesales, Client Activation, or Customer Support); Strong verbal communication skills, active listening, and the ability to effectively guide and reassure clients; Strong attention to detail with an understanding of operating under strict regulated procedures; Background in the Fintech, Financial Services, or Trading sectors is a plus. What We Offer:  Competitive Compensation: A salary and benefits package that rewards excellence; Health & We Additional health insurance; Hybrid model of work; Sports card; Food vouchers Subsidized yearly transport card; A special birthday gift to mark your day; Direct mentorship from experienced leadership; Career development opportunities and flexible working arrangements within a dynamic, global fintech team.