Client Partner

About InspireXT

At InspireXT, we are on a mission to become the world's most trusted supply chain consulting partner and create a company where our clients, people and partners flourish. Sustainability, AI, advanced analytics and technology innovation are transforming the way businesses operate, creating opportunities for organisations to unlock greater value from their investments and accelerate business outcomes.

Founded in the UK, InspireXT has grown into an international consulting organisation delivering customer-centric transformation programmes across Supply Chain, Data, AI and Enterprise Technology. We combine deep business expertise with leading technology partnerships to help our clients modernise their operations, enable intelligent decision-making and create sustainable competitive advantage.

As we continue our growth journey, we are seeking an experienced Client Partner to strengthen strategic client relationships, drive customer success, and identify opportunities that help our clients realise greater value from their partnership with InspireXT.

Why InspireXT?

Transformation is ultimately about people. At InspireXT, you will work with talented colleagues who are passionate about creating value for clients and building long-term trusted relationships.

This is an exciting opportunity to join a rapidly growing business and play a key role in shaping the future of some of InspireXT's most strategic client relationships. You will have the opportunity to influence customer outcomes, support transformational programmes, and act as a trusted advisor to senior stakeholders across multiple organisations.

If you are passionate about client success, building enduring partnerships, and helping organisations unlock value through technology and consulting services, we'd love to hear from you.

Role Description

We are seeking a highly motivated Client Partner to lead and grow strategic customer relationships across InspireXT's portfolio of clients.

The primary focus of this role is to act as the executive point of contact for assigned clients, ensuring successful delivery of services, fostering strong stakeholder relationships, identifying growth opportunities, and bringing industry insight and innovation that enhances business outcomes.

Working closely with customer stakeholders, InspireXT leadership, delivery teams, practice leaders and partner organisations, you will ensure that clients receive maximum value from their investment while helping to shape the future opportunities and long-term strategic partnerships.

Location: United Kingdom (Hybrid / Remote with travel as required)

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for all client-related matters, including escalations and strategic discussions.
  
• Build trusted relationships with executive sponsors, programme leaders and key business stakeholders.
  
• Establish regular governance and engagement forums to ensure alignment between client objectives and InspireXT services.
  
• Act as the voice of the customer within InspireXT, ensuring client priorities are understood and addressed.
  
• Maintain a deep understanding of each client's business priorities, challenges and strategic initiatives.
  

2. Client Success & Service Oversight

• Oversee the overall health and success of all projects, programmes and managed services delivered to assigned clients.
  
• Partner with delivery teams to ensure commitments, milestones and customer expectations are consistently achieved.
  
• Monitor client satisfaction and proactively address risks, concerns and service improvement opportunities.
  
• Support issue resolution and executive escalations when required.
  
• Drive continuous improvement initiatives that enhance customer outcomes and service quality.
  

3. Growth & Opportunity Development

• Lead engagement around new customer requirements, business challenges and strategic initiatives.
  
• Identify opportunities to expand InspireXT's services across consulting, implementation, managed services, Data & AI and Supply Chain solutions.
  
• Partner with clients to shape business cases, roadmaps and future transformation programmes.
  
• Support proposal development, commercial discussions and contract renewals.
  
• Develop and maintain account growth plans aligned to customer objectives and InspireXT growth ambitions.
  

4. Industry Insight & Innovation

• Bring industry knowledge, market trends and best practices to client conversations.
  
• Introduce innovative ideas, technologies and approaches that help clients improve operational performance and business outcomes.
  
• Facilitate executive workshops, innovation sessions and strategic planning discussions.
  
• Collaborate with InspireXT practices and technology partners to identify relevant opportunities for innovation.
  
• Position InspireXT as a trusted strategic advisor rather than solely a service provider.
  

5. Stakeholder Engagement & Executive Alignment

• Establish strong relationships across business, technology and operational functions within client organisations.
  
• Build trusted partnerships with C-suite executives and senior decision-makers.
  
• Facilitate collaboration between client stakeholders and InspireXT delivery and leadership teams.
  
• Ensure effective communication, transparency and alignment across all customer engagements.
  
• Support executive reviews and strategic account planning activities.
  

6. Internal Leadership & Collaboration

• Act as the conduit between clients and InspireXT, ensuring both organisations remain aligned and informed.
  
• Work closely with sales, marketing, delivery and practice teams to coordinate account activities and client engagements.
  
• Provide customer insight that helps shape service offerings, go-to-market strategies and delivery improvements.
  
• Champion a customer-first culture across all interactions.
  
• Support mentoring and development of colleagues involved in account delivery and customer success activities.
  

Requirements

• 10+ years of experience in account management, client leadership, consulting, customer success or business transformation roles.
  
• Proven experience managing strategic customer relationships and executive-level stakeholders.
  
• Demonstrated experience overseeing technology, transformation or consulting engagements.
  
• Strong commercial awareness with the ability to identify and develop growth opportunities.
  
• Excellent communication, relationship-building and stakeholder management skills.
  
• Strong problem-solving abilities and the ability to navigate complex client environments.
  
• Experience managing multiple priorities and customer engagements simultaneously.
  
• Ability to work collaboratively across delivery, sales and leadership teams.
  
• Willingness to travel within the UK and internationally as required.
  

Preferred Experience

• Experience within a consulting, technology services, systems integrator or transformation-focused organisation.
  
• Knowledge of Supply Chain, Enterprise Technology, Data & AI, Oracle, Salesforce or related business platforms.
  
• Experience managing large-scale business transformation or technology implementation programmes.
  
• Proven ability to engage and influence senior executives and business leaders.
  
• Experience leading account growth, renewals and strategic account planning activities.
  

Qualifications

• Degree in Business, Technology, Supply Chain, Engineering or a related discipline.
  
• Professional certifications in Project Management, Customer Success, Business Transformation or related disciplines would be advantageous.
  
• Demonstrated commitment to continuous learning and professional development.
  

Success Measures

Success in this role will be measured through:

• Client satisfaction and relationship strength.
  
• Retention and growth of strategic client accounts.
  
• Successful delivery and governance of existing projects and services.
  
• Identification and conversion of new client opportunities.
  
• Executive stakeholder engagement and advocacy.
  
• Expansion of InspireXT's strategic position within client organisations.
  
• Delivery of innovation, thought leadership and measurable business value for clients.
  

Benefits

As part of a growing, ambitious and progressive organisation, you will receive a competitive compensation package including:

• Retirement benefits, Health, Personal Accident and Life Insurance.
  
• Flexible and hybrid working arrangements.
  
• Opportunity to influence strategic client relationships and help shape the future growth of InspireXT.