Client Partnership Associate

Location: Bengaluru or NCR

About OrbitShift

OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, Apple, Stanford and IIT, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge), General Catalyst & Stellaris Venture Partners. We’re currently expanding our teams across India & USA.

About the role
As Client Partnership associate, you'll work with senior sales leaders to shape their sales/growth agenda through technology and capability building. You would focus on client onboarding, training and running sales workshops to drive adoption and impact delivery. You would also help clients build additional sales workflows on OrbitShift to help our clients build agentic-first world-class sales organisation. This role grows into Account Manager roles over time, based on performance.

Responsibilities

• Onboard new clients, guide them through platform setup and initial training and integrations to shape the clients’ sales AI agenda.
  

• Be the first point of contact for clients to help answer basic queries, resolve minor issues and provide stellar customer experience.
  

• Conduct regular sales workshops for new and existing clients, as refresher sessions and when we have new product feature updates.
  

• Drive product adoption and engagement by tracking and improving usage metrics.
  

• Act as bridge between clients and internal product team, and provide client feedback and product insights.
  

• Collaborate closely with Account Managers, Client Support and Sales teams to drive client adoption, engagement and satisfaction.
  

Requirements

• 1–3 years of relevant experience in Client Success, Customer Success, Account Management, Client Onboarding, Client Partnership management in B2B SaaS startups.
  

• Experience handling large Enterprise clients.
  

• UG/PG degree from Tier-1 institution preferred.
  

• Technical aptitude to keep up with evolving product and work with different CRM software.
  

• Strong attention to detail and exceptional communication + presentation skills.
  

• Ability to manage multiple high priority, high-touch clients in a fast-paced startup environment.
  

Benefits

Why choose OrbitShift

• We’re a lean team with a flat hierarchy
  

• Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities
  

• High ownership & transparency
  

• Fast-tracked growth and career progression
  

• You get to build for and sell to an international enterprise customer base
  

• Hybrid work setup & flexible work hours
  

• Competitive salary
  

• Health Insurance for employees & their families
  

*OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.