Client Relationship Manager

Client Relationship Manager

Location: Farringdon, London EC1
Contract: Permanent, Full Time (Monday to Friday, 37.5 hours/week)
Salary: Competitive basic + OTE

We are hiring Client Relationship Managers to own a portfolio of brands: protect it, renew it and grow it.

What You'll Be Doing:

• Own the relationship. You are the single commercial owner for your accounts, trusted at VP and director level and multi-threaded across marketing, ecommerce and procurement.
• Protect and renew. Run every renewal as a project from six months out, with a plan, a value story and a stakeholder map, so nothing is left to the last month.
• Prove the value. Deliver quarterly business reviews built on performance data, and turn insight into the next decision for the client.
• Grow the book. Spot the upgrade, the new market and the new product fit, and close it.
• Keep the record straight. Account plans, pipeline and renewal dates current in Salesforce, every week.

You will also own accounts worth £500k+ a year, lead renewals and tenders with procurement, handle multi-market contracts and mentor newer CRMs.

What good looks like in year one:

• Your renewals land on time and at value, with the groundwork done early.
• Your clients can say what Flixmedia has done for them, with numbers.
• Your book is bigger at the end of the year than at the start.

What You'll Bring To The Role:

• Experience owning enterprise accounts in SaaS, MarTech, digital marketing or ecommerce, with annual account value of £100k+ (Senior: £500k+).
• A record of retaining and growing accounts, not only closing them.
• Confidence in senior client meetings and in a negotiation with procurement.
• Comfort with performance data and a clear way of turning it into a client story.
• Organisation to run several accounts and deadlines at once without dropping any.
• Salesforce or a comparable CRM.

What You’ll Get In Return:

Why Flixmedia?

We’re at the heart of the eCommerce boom — helping global brands supercharge online sales through smart content and technology. Join a driven, talented team where your impact will be seen and celebrated.

Ready to make moves? Apply now and let’s grow together.

Eligibility: Only candidates eligible to work in the UK without visa sponsorship now or in the future need apply.