Client Relationship Manager (SVP)

About Citco: For more than 75 years, we have been at the forefront of the fund management and corporate services industry, serving dynamic companies with sharp thinking, foresight, and unmatched expertise. That tradition continues today and into the future as we carve new paths and help shape the future of our industry. About the Team & Business Line: For over 75 years Citco has developed an ethos of service excellence and partnership in fund administration, corporate fiduciary and banking services that our clients rely upon. Through our global office network, we provide a full suite of services to set up, administer and maintain Private Equity- and Real Estate fund structures, including their global Special Purpose Vehicles, throughout their life cycle. Role Overview & Purpose As a Client Relationship Manager, you'll be the strategic partner for our most important clients in the alternative investment fund space. You'll drive client success and retention by understanding their evolving needs, building strong internal networks across Citco, and identifying opportunities for deeper partnerships. This role sits at the heart of how we maintain and grow our relationships with the clients who trust us most. What You'll Be Doing Relationship Leadership : Serve as the primary executive contact for a portfolio of strategic clients, building trust and understanding their business priorities and challenges Client Retention & Growth : Develop and execute strategies to improve client retention, identify expansion opportunities, and drive sustainable revenue growth within your portfolio Solution Development: Work with internal teams to identify client needs, recommend new services or products, and translate market trends into actionable opportunities Agreement Management: Lead negotiations and renewals of service level agreements in collaboration with Sales, Finance, and Legal teams Cross-Functional Collaboration: Build and maintain a strong internal network across regions and business units to support global growth and ensure clients receive coordinated, excellent service Performance Accountability: Track client metrics, manage profitability targets, and work with Regional Heads and Sales teams to achieve financial objectives What We're Looking For You're a strategic thinker with genuine interest in client success. You communicate clearly and persuasively, listen well, and can navigate complex negotiations. You're comfortable working across teams, managing competing priorities, and taking initiative when you see an opportunity. You demonstrate leadership through influence rather than authority, and you know when to escalate issues appropriately. Essential capabilities: 7+ years of experience in alternative investment funds or related corporate services Proven track record in business development with demonstrated revenue growth Experience with outsourcing processes and corporate service delivery models Understanding of international tax structuring in fund administration Strong communication, negotiation, and presentation skills Ability to manage multiple priorities and deliver results in a collaborative environment Desirable: CPA, ACCA, or CIMA qualification Experience in relationship management or account leadership roles Experience & Skills Bachelor's degree 7+ years in alternative investment fund administration or corporate services Demonstrated experience in business development and client relationship management Familiarity with international tax structuring and outsourced service models Leadership experience in a team environment Strong organizational and time management skills Ways of Working You'll work closely with colleagues across regions, sales teams, and product development. This role requires balancing strategic thinking with hands-on execution—you'll spend time with clients understanding their needs while also collaborating internally to deliver solutions. You'll have autonomy in managing your client portfolio and the judgment to know when to involve senior leadership or specialists. Our Benefits Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.