Client Service Executive (Part-Time) | HCMC, Vietnam

SummitNext is looking for a Client Service Executive on behalf of our client, a market research and technology company. You'll be their local point of contact in Ho Chi Minh City for a consumer research project serving a leading multinational FMCG company.

Key Responsibilities

Client Service (main focus)

• Review monthly research reports prepared by the client's central analysis team and localize them for the Vietnamese market, including adding Vietnamese text where needed
• Question data that doesn't make sense in the local context and flag it to the analysis team
• Present reports to the end client's brand, sales and media teams in Vietnam
• Handle client questions (about one email a week), working with the central team on answers
• Pass on client requests for additional analysis or reports

Project Coordination (secondary)

• Monitor the fieldwork dashboard and follow up with the local recruitment team if issues come up
• Make occasional field visits to check in with research participants

Requirements

• 1–3 years of client service or account management experience, ideally at a market research, media or advertising agency
• Fluent English and Vietnamese, written and spoken (essential)
• Comfortable presenting to clients and building good working relationships
• Common sense and attention to detail, with the confidence to question data that doesn't look right
• Based in Ho Chi Minh City

Nice to Have

• Experience with consumer research, panels, or digital and advertising data
• Experience working with FMCG brands

You don't need data analysis skills. Reports arrive mostly ready, and your role is to add local insight and manage the client relationship.

Work Arrangement

• Part-time and flexible, about 1–2 hours a day on average, with more when issues come up
• Mostly remote, with about one in-person client meeting a month in HCMC
• Expected start: December 2026
• Initial engagement with a review, with potential to grow as the project expands