Client Service Manager

About Us We build the best orthopedic products for medical professionals that change their patients lives for the better. We do this through state of the art research, innovation and education. We provide elite customer service in a friendly manner. Job Description This is a remote position. Works directly with clinics and clinicians as support staff to mediate any questions clients have about orders, opportunities and their relationship with KevinRoot Medical. You will be the Single Point of Contact (SPOC) for various KevinRoot Medical clients serving a business-to-business role. We would like to get to know you more. Using Loom.com, please record an introduction video (maximum of two minutes) and tell us more about your passion and experiences. You will be asked to paste the link to the video on the application form. This position is remote. Responsibilities: Communicates directly with clients during sales and order calls Emails clinic about order, shipping or processing issues Answers questions from clinics and clinicians Handles and notifies client requests and inquiries Ensures that client orders are being processed Requirements Previous business-to-business experience within a hospital or healthcare field preferred Comfortable English communicator and writer Quality office-home setup Quality computer camera and microphone Basic knowledge of Microsoft Excel and Word, or Google Docs and Sheets Charismatic, patient and socially aware Reliable and trustworthy