Client Service Manager

Hybrid Lokation: Prague 8, HO 50 % Languages: Fluent English and Czech, (German B2 is a plus) Level: Senior Form of cooperation: Contraktor Start date: asap Allocation: Full-Time Allocation length: Long term The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction. Task and responsibilities: • Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP • Connectivity setup: Allowing clients to instruct and receive reporting on their accounts • Signature Verification: Providing signature verification services for Clearstream entities • Monitor, verify and execute incoming internal & external requests • Verify accuracy and completeness of the requests, follow up and ensure proper execution • Collection and storage of customer documentation • Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub • Provide regular status to the Project Mandatory skills and experiences: • Strong organizational and solution-oriented skills, attention to detail • Ability to work independently as well as in a team in a diverse international environment • Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability • A keen interest in enhancing your skillset and your understanding of the capital markets Optional skills: Experience with SAP systems, account maintenance and archiving tools is an advantage • German level B2 is a plus WEB title=Client Service Manager job=other