Client Service Representative

The owners and finance teams we advise in the Netherlands contact us between meetings: when the next review is, which figures we still need, where an invoice went. We need a Client Service Representative in the Netherlands to answer them and keep each assignment's paperwork moving. The position is full-time and remote from anywhere in the Netherlands; the London team is one hour behind.

Where you come in

• Answer client emails and calls about meetings, documents and invoices
• Book review meetings between clients and our advisers
• Track which figures and documents each client still has to send
• Log every request in the CRM and close it once it is answered
• Pass questions about the analysis to the right adviser, with the details attached

Minimum requirements

• A completed MBO-4 or HBO qualification, or a bachelor's degree
• Experience in customer service, client support, a front office or an office role
• Word, Excel and Outlook

Would strengthen your application

• HubSpot, Salesforce or Zendesk
• Work at an accounting, legal or advisory firm

The package

• 25 days' leave on top of Dutch public holidays, plus the 8% holiday allowance
• Employer-funded pension contributions
• A home-working allowance, paid monthly
• An annual training budget
• A company laptop and a home office set-up

About the practice
Crownpoint Advisory, in London, advises owners, boards and commercial and finance teams on pricing, portfolio, investment and transaction decisions. Each assignment looks at the customer response a proposal assumes and the capacity or capital it would commit.