Client Service Specialist

The Client Service Specialist supports Financial Professionals, clients, and internal partners by coordinating day-to-day client service, account support, documentation, and follow-up activities. This role helps ensure client and advisor requests are handled accurately, professionally, and within expected timeframes. The position works closely with advisors, clients, operations, compliance, supervision, and other service teams to resolve questions, complete service requests, and support a consistent service experience. Success in this role is measured by service quality, accuracy, responsiveness, follow-through, and effective coordination with internal partners.

What you will do:

• Respond to advisor and client inquiries by coordinating follow-up, researching service needs, and helping guide requests to timely resolution.

• Support Financial Professionals with day-to-day practice operations, including client communications, meeting preparation, account maintenance, and service-related follow-up.

• Prepare, review, and process client forms, account documentation, and supporting materials for completeness, accuracy, and alignment with company procedures.

• Maintain accurate client records, service notes, documentation status, and follow-up items in applicable systems.

• Coordinate with operations, compliance, supervision, service, and other internal partners to clarify requirements, resolve issues, and complete requests accurately.

• Schedule client meetings, prepare materials, track action items, and support timely follow-up after client interactions.

• Monitor open service items, pending documentation, and time-sensitive requests to help ensure appropriate prioritization and completion.

• Communicate status updates clearly and professionally to advisors, clients, and internal partners.

• Support client onboarding, account service, and ongoing relationship management activities within established policies and procedures.

• Identify recurring questions, process gaps, or service issues and share feedback with appropriate team members to support continuous improvement.

What you will have:

• Associate’s degree in business, Finance, or a related field.
• 2+ years of experience in client service, administrative support, financial services, wealth management, advisor support, brokerage operations, or a related service environment.

What is nice to have:

• Bachelor’s degree in business, Finance, or a related field; experience supporting Financial Professionals, registered representatives, wealth management teams, broker-dealer operations, or advisor-facing service environments; familiarity with CRM, account management, document management, or service tracking systems.
• Equivalent combination of experience and education in lieu of above.

Other Requirements

• This role is hybrid and requires regular, in‑person attendance during scheduled workdays in accordance with the Company’s Hybrid Workplace Policy

Compensation: The base annual salary range for this role is $54,000 - $74,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.