Client Services Analyst

About YouGov Data Products Client Services

The Data Products Client Services team is focused on delivering value to our clients through the actionable insights derived from YouGov’s industry leading brand-tracking and audience profiling syndicated products, BrandIndex and Profiles. Our team uses a powerful mix of syndicated tools, analytics, data visualization and storytelling skills to deliver impactful data stories to answer our clients’ most strategic business questions such as Brand Health Tracking, Customer Funnel Journeys, Audience Sizing & Profiling, and Campaign Tracking. The Client Services team plays a vital role within the company, developing strong relationships as a trusted strategic partner to our clients.

As a Client Services Analyst with YouGov, you’ll be an important member of the Data Products team supporting a range of clients subscribing to our suite of syndicated tools. Your responsibilities will include onboarding and guiding client users on YouGov’s products, leveraging those systems to build reports and conduct ad hoc analyses, and delivering analytical insights and recommendations to our customers. You will support YouGov clients ranging from Fortune 100s to fast-growing companies, spanning a variety of industries including Retail, FMCG, Food & Dining, Financial Services, Insurance, Technology, Social Media, Advertising Agencies, and more.

Job Responsibilities

In this role you will be working closely with senior members of the Client Service team to ensure we are driving successful outcomes for our clients. You will gain valuable experience and develop a broad skill set through your on the job responsibilities, specifically:

• Data Product Fluency: Become knowledgeable in all of YouGov’s tools, gaining a deep understanding of the user interfaces and data, translating that knowledge to our clients
• Teaching Others: Support onboarding and ongoing training efforts with new and existing clients to ensure they are getting the most value out of our data products
• Analytic Application: Design and deliver re-occurring Insights reports to clients addressing their core insight needs, including (but not limited to) Brand Tracking, Market Sizing, and Audience Identification & Profiling
• Insights Discovery & Story Telling: Deliver data-driven insights and recommendations, addressing client’s ad hoc business questions
• Internal Collaboration: Partnering with commercial and product dev teams to provide a positive client experience that promotes partnership growth

Qualifications, Skills & Experience

This is an entry-level role, with qualifications focusing more on competencies than prior experiences. The applicant should be interested in the market research industry and working directly with clients.

Desired Competencies:

• Intellectually curious, with a strong interest in solving problems with data and story telling
• Enthusiastic, a willing and quick learner with a drive to succeed
• Service-oriented mentality, with a desire to work in a client facing role
• Strong communication skills and ability to craft a persuasive narrative
• Uncompromising attention to detail
• Ability to manage multiple projects simultaneously
• Effective team player, eager to collaborate with teammates and clients

Requirements:

• Bachelor’s degree or higher. A degree in a marketing or a research field is a plus (i.e., economics, psychology, business, marketing, market research, analytics, etc.)
• Strong knowledge of Microsoft Office’s Word, Excel, and PowerPoint
• An eye for detail and ability to put together accurate deliverables in a timely fashion

Nice to haves:

• Prior work experience as a researcher or analyst, or experience of converting data into stories

• Experience of working on client-facing projects

• Knowledge of business intelligence programs (ex. Tableau, PowerBI, etc.)

• Experience leveraging AI for data visualization and storytelling

For roles based in California, New York, Colorado, Massachusetts, or Washington State, the base salary hiring range for this position is $72,000 - 75,000 USD

Compensation offered will be determined by multiple factors including location, job-related knowledge, skills

and experience.Certain roles may be eligible for incentive compensation and additional benefits.

All US based full time employees are eligible for the following benefits:

• Paid vacation, holidays and sick days
• Flexible working arrangement available
• Group medical, dental and vision insurance
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match

Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.

Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.

We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

About YouGov

YouGov is an international online research data and analytics technology group.

Our mission is to offer unparalleled insight into what the world thinks.

Who we are
Our innovative solutions help the world’s most recognised brands, media owners and agencies to plan, activate and track their marketing activities better.

With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks.

What we do
At the core of our platform is an ever-growing source of connected consumer data that has developed daily over our 20 years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 27+ million registered panel members to deliver accurate, actionable consumer insights.

As innovators and pioneers of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and we are the most quoted market research source in the world. *

Leading in online market research, we have a strong record for data accuracy and innovation. A study by the Pew Research Center concluded that YouGov “consistently outperforms competitors on accuracy” as a vendor of choice. We are the market research pioneer of Multi-level Regression with Post-stratification (“MRP”) for accurate predictions at a granular level.

Our purpose

Our purpose is to give our global community a voice by collecting, measuring and analysing their opinions and behaviors and reporting the findings accurately and free from bias.