Client Services Analyst - Geneva

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Services Analyst - Geneva

Location: Hong Kong | Hybrid

Get To Know Us:

SS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.

This is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.

At SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C, and thrive!

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Provide high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
• Work collaboratively with Clients, team members, implementation consultants, and resources across Advent global office locations to achieve desired results.
• Own and address Client needs and product issues from inception to resolution.
• Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
• Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for Client and internal use.

What You Will Bring:

Accounting (World Investor) Candidate

• 0-3 years’ years’ work experience is expected
• Strong background on accounting or have previously worked for any finance related accounts (JP Morgan, CITCO, Bank of America, Thomson Reuters, Bloomberg) is preferred
• Solid knowledge of US GAAP, IFRS or PRC GAAP is required
• Experience working with Portfolio Management, Fund Accounting, Prime Broker or other global back-office financial accounting solution is preferred
• Knowledge of fundamental financial instruments (equities and fixed incomes) is required
• Knowledge of derivatives (i.e. Futures, Options, SWAPS, Bank Debt, OTC and Exchange Traded) is a plus
• Sensitive to numbers and familiar with the use of Excel formula or macro is preferred
• Intermediate knowledge about business finance. Prior work experience related to hedge funds, mutual funds is a plus.
• CFA,CPA,FRM Certified is a plus

Architecture Candidate

• 0-3 years’ work experience is expected
• Solid working knowledge of a Windows Server environment is required
• Knowledge with MS SQL Server maintenance, MS SQL language and store procedure is required
• Knowledge of programming, scripting and automation experience is preferred
• Knowledge of Docker, Kubernetes, Cloud, Unix or Linux environment is preferred
• Working knowledge of networks, system architecture, database (Oracle, MySQL,mangoDB), preferably as a System Admin or Database Admin, is a plus
• Knowledge of MS SQL Reporting Service is a plus
• Prior experience in a client service role is a plus.
• PMP Certified is a plus

Other Skills:

• Excellent written and oral English communication skills with a strong attention to detail are required.
• Proven aptitude to learn knowledge and information in a timely manner is required.
• Solid troubleshooting and analysis / resolution skills are required.
• Can attend to Client’s need/inquiries via phone, remote session or Email.
• Ability to understand and convey client business requirements to escalation with development teams is required.
• Works really well under pressure. Can be resourceful, even with limited tools & resources.
• Okay to work during graveyard hours, during holidays. Okay to do schedule swap (US to APAC, US to EMEA) if needed.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

About Us

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.