Client Services Associate

About IC Markets Founded in 2007, we are an Australian based online Forex and CFD broker that offers cutting-edge and high-speed trading environments, for retail and institutional clients. The role In this Client Service role you will act as the first point of contact for clients, building strong relationships whilst remaining calm under pressure. Servicing clients through phone, email and chat, we are a dedicated team that continually seeks to provide a high level of service whilst providing timely solutions to clients. Key Responsibilities Provide exceptional service as the primary contact for clients, ensuring optimal outcomes Respond to client queries via phone, chat, and email in a timely and professional manner Investigate trading-related issues and deliver clear, concise interpretations to clients Support clients with technical queries across all trading platforms offered Maintain high levels of accuracy and compliance in managing client records Liaise with multiple departments to efficiently resolve customer queries Stay up to date with changes and developments through ongoing training and learning modules Knowledge, Skills & Experience Minimum 1 year of experience in a similar role within the financial services industry Ability to work both independently and collaboratively within a team environment Proactive and analytical approach to problem-solving Strong interpersonal and communication skills, with the ability to build trust and rapport with clients RG146 accredited (or willingness to obtain accreditation) What we offer Hybrid work model with one day per week remote work (post-probation) Modern CBD office located next to Wynyard Station Opportunities for professional development and career growth Collaborative and inclusive culture with regular social events Access to professional development and learning resources