Client Services & Data Entry Manager

Client Services & Data Entry Manager

Location: Fully Remote (Work-from-Home)

Type: Full-time

Reports to: Chief of Staff

Compensation: ZAR 20,000 – ZAR 37,000 per month

The Role

Our client is looking for a Client Services & Data Entry Manager to oversee two critical functions: client onboarding and data entry.

You will lead both teams, take ownership of how the work gets done, and be a key point of contact for clients and internal stakeholders. This is a hands-on leadership role where you will coach and develop the team while also being willing to get involved in the day-to-day work, particularly during the first few months.

What You'll DoClient Onboarding

• Own the client onboarding process from start to finish, from initial paperwork through to getting new clients fully set up and submitting their first accounts.
• Ensure onboarding is smooth, organised, accurate and completed within the required timeframes.

Client Services

• Act as a key point of contact for clients.
• Respond to client questions and requests professionally and efficiently.
• Build strong client relationships while maintaining appropriate boundaries and standards.
• Handle challenging conversations professionally when expectations or processes need to be reinforced.

Data Entry

• Lead the data entry team responsible for entering new accounts into the client's platform.
• Ensure information is accurate, complete and processed according to the required standards.
• Maintain high levels of accuracy when working with large volumes of data.

Compliance

• Oversee the processes and standards required to ensure compliance.
• Exercise sound judgement when determining whether accounts can be reported and who can be held responsible for a debt.
• Apply procedures consistently and ensure the team understands and follows the relevant requirements.

Team Leadership

• Manage, schedule and develop two small teams.
• Set clear expectations and performance standards.
• Coach team members to improve accuracy, productivity and quality.
• Maintain clear written procedures so that new team members can be effectively trained and onboarded.
• Create an environment where the team can operate independently while maintaining high standards.

What We're Looking For

You don't need previous debt-collection experience, as the client will provide training on the industry and relevant systems. What matters most is your ability to lead, use good judgement and maintain high standards.

People Leader

• Previous experience managing or leading a small team.
• Comfortable setting expectations and holding team members accountable.
• Experience coaching and developing employees.
• Strong focus on quality and performance.

Client-Focused

• Professional and confident when communicating with clients.
• Able to build positive, professional relationships.
• Comfortable maintaining a warm approach while still being firm when necessary.

Sound Judgement

• Strong decision-making skills and good professional judgement.
• Willing to follow compliant processes even when under pressure to take shortcuts.
• Able to assess situations carefully and make appropriate decisions.

Detail-Oriented

• Highly organised and accurate.
• Comfortable working with large volumes of information and data.
• Confident using spreadsheets and data management tools.
• Able to handle sensitive information with discretion.

Fast Learner

• Comfortable learning new systems and processes quickly.
• Adaptable and willing to learn a new industry and technology platform.

Home-Office Requirements

As this is a fully remote position, candidates must have a reliable home working environment, including:

• Own computer: A reliable working PC or computer.
• Internet: Minimum internet speed of 30 Mbps download and 30 Mbps upload.
• Backup power: A reliable backup power source to ensure you can remain online during power outages.

Nice to Have – Not Required

• Experience in debt collection, credit reporting or another regulated back-office environment.
• Familiarity with collections or property-management platforms.

What Success Looks Like

Within your first six to twelve months, you will have:

• Taken full ownership of the client onboarding and data entry functions.
• Successfully onboarded new clients and ensured they go live smoothly.
• Maintained accurate and compliant data.
• Developed clear processes and standards for the teams.
• Built a team that consistently performs to the required standard without needing to be constantly followed up with.
• Created an efficient and well-structured operation that supports both clients and internal stakeholders.