Client Services Manager/ Project Manager - Singapore

Singapore | Permanent Opportunity | Hybrid (3 Days Onsite, 2 Days WFH)

Position Summary

We have an exciting opportunity for an experienced Client Services Manager / Project Manager to join the Korn Ferry RPO team, supporting one of our key global clients in Singapore.

In this role, you will oversee the day-to-day delivery of recruitment operations, ensuring exceptional service delivery, strong client relationships and the achievement of recruitment targets.

This is a permanent opportunity with Korn Ferry, ideal for an experienced recruitment leader who thrives in a fast-paced environment, enjoys developing high-performing teams and is passionate about delivering recruitment excellence.

Key Responsibilities

• Lead and manage day-to-day recruitment operations, ensuring high-quality service delivery in line with agreed KPIs and SLAs.
• Manage, coach and develop a team of Recruiters, driving performance, collaboration and continuous improvement.
• Build strong relationships with senior client stakeholders, acting as a trusted advisor and ensuring effective communication and expectation management.
• Monitor recruitment performance, identify potential risks and implement solutions to achieve hiring objectives.
• Drive process improvements and operational efficiencies to enhance recruitment outcomes and client satisfaction.
• Oversee recruitment reporting, data accuracy and performance metrics, providing meaningful insights to clients and senior leadership.
• Partner closely with the Project Director to ensure successful delivery of recruitment objectives and overall account performance.

Professional Experience & Qualifications

• 10+ years of recruitment experience, with a proven track record in managing recruitment teams and delivering end-to-end recruitment solutions.
• Experience within an RPO environment or leading in-house Talent Acquisition teams would be highly advantageous.
• Strong client and senior stakeholder management skills, with the ability to influence, advise and build trusted partnerships.
• Solid understanding of recruitment operations, KPIs, SLAs, reporting and service delivery management.
• Demonstrated ability to lead, motivate and develop high-performing recruitment teams.
• Strong analytical, problem-solving and organisational skills, with the ability to manage competing priorities.
• Excellent written and verbal communication skills in English.
• Comfortable working in a fast-paced, client-facing environment.

Why Join Korn Ferry?

Join Korn Ferry's global RPO business and take ownership of recruitment delivery for a key client account.

You'll have the opportunity to lead an established recruitment team, partner with senior business stakeholders and drive operational excellence within a global talent solutions organisation.

Enjoy the stability of a permanent opportunity with Korn Ferry and a hybrid working arrangement of 3 days onsite and 2 days working from home.

If you're an experienced recruitment leader with a passion for people management, client partnerships and operational excellence, we'd love to hear from you.

Apply today and take the next step in your leadership career with Korn Ferry!