Client Services Representative (Work From Home)

As a Client Service Representative, you will be responsible for assisting clients with various inquiries. Building relationships with our valued clients will be your top priority. Key Responsibilities Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues Ensuring the timely collection of statements and other documentation necessary for servicing Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies Determine the reason for cancellation and best course of action to assist in retention Increase contact rate effectiveness Responsible for managing high volume of phone calls for a large customer base Extensive knowledge of the firm's product offerings Qualifications: The ideal candidate should demonstrate the ability to determine the best course of action for a client inquiries. Client Service Representatives must be able to work efficiently and with other departments to ensure client inquiries are handled in a timely manner. Must be able to multitask and be very organized juggling multiple tasks at one time. Customer Service skills (verbal & written) Familiarity with debt settlement products Empathetic A history of meeting performance targets Team Player Maintaining a positive attitude Professionalism Excellent time management and prioritization skills Superior organizational skills Job Type: Full-time with Hourly Payouts Benefits: Paid time off Schedule: 8 hour shift Monday to Friday Experience: Customer Service: 1 year (Required)