Client Services Specialist

We believe great banking starts with great client relationships.

We are looking for a Client Services Specialist to join our Business Development team and become a trusted point of contact for our clients.

Your mission? Make every client interaction seamless, responsive and personal.

You will take ownership of the day-to-day client experience, working closely with teams across the Bank to ensure our clients feel heard, supported and genuinely well looked after.

What you'll do

• Build strong, trusted relationships with your portfolio of clients and act as their main point of contact.
• Understand client needs and ensure clear, proactive and timely communication.
• Coordinate client requests across Onboarding & KYC/AML, Product, Operations and Business Development.
• Take ownership of service issues and escalations, ensuring effective follow-up through to resolution.
• Lead client meeting and service reviews and follow up on agreed actions.
• Monitor service quality, KPIs and SLAs and identify opportunities to improve the client experience.
• Support Business Development through CRM reporting, data analysis and selected commercial initiatives.

What we're looking for

• 5+ years' experience in client relationship management or client services within financial services.
• Strong knowledge of banking products and client servicing.
• A genuine client-first mindset, with a strong sense of ownership and attention to detail.
• Excellent communication and organisational skills, with the ability to manage multiple priorities.
• Comfortable working autonomously and collaboratively in a fast-moving environment.
• Bachelor's or Master's degree in Finance, Banking, Economics, Business Administration or a related field.
• Fluent English; French and/or German are an advantage.

Why join us?

We combine the standards and responsibility of a bank with the energy and agility of a growing digital business.

We're looking for someone who doesn't simply manage client requests, but owns the relationship, anticipates needs and makes clients feel valued.

Banking expertise. Digital mindset. Client first.

📩 Ready to make an impact? Apply now and help us shape the future.

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