Client Solutions Officer

ROLE OVERVIEW: The Client Solutions Officer will serve as a key partner in delivering seamless event and content executions for clients. This role requires a strong grasp of production technicalities from stage and AV set-ups to livestream and post-production workflows and the ability to translate client objectives into flawless, on-ground and digital activations. Acting as the bridge between clients, internal teams, and external suppliers, the Officer will ensure that all deliverables meet creative, technical, and operational standards. WORK ARRANGEMENT: Engagement Type: Full-time resources (exclusive to project); fixed-term contract with possibility of extension or renewal. Work Arrangement: Hybrid; 2-3 days onsite reporting in Makati City Workdays: Monday to Friday Work Hours: 9:00 AM to 6:00 PM Philippine Time (PHT) Availability: The role requires availability for weekly team check-ins. Availability for weekend work or overtime may be required from time to time, especially during major events, activations & content shoots. TECHNICAL REQUIREMENT: Computer/Laptop: At least Intel i5 equivalent or higher and 8GB RAM or higher. Stable Internet Connection: Minimum speed must be 25Mbps (download) and 10Mbps (upload), wired connection is preferred (but not required), and back up connection is a plus. Peripherals: Built-in or external webcam, headset with microphone (noise cancelling is a plus) Backup power source is a ideal, but not required COMPENSATION TERMS: The Client Solutions Officer shall be compensated at a monthly rate. Payment shall be processed according to the agreed billing cycle and in accordance with the invoicing guidelines set by the client or the Company. KEY RESPONSIBILITIES: Act as the primary liaison between clients, internal teams, and external suppliers to ensure smooth project execution. Manage end-to-end production processes for events and content, including pre-production planning, on-ground execution, livestream management, and post-production delivery. Oversee stage, AV, technical set-ups, and other production requirements to guarantee operational excellence. Translate client objectives into creative and technically sound activations, ensuring alignment with brand standards and goals. Anticipate client needs and proactively recommend innovative solutions and enhancements. Monitor timelines, budgets, and deliverables to ensure projects are completed efficiently and on schedule. Ensure all outputs meet the highest creative, technical, and operational standards. Collaborate with cross-functional teams to resolve issues, mitigate risks, and maintain seamless execution. EXPECTED DELIVERABLES: Comprehensive project timelines and production schedules for each event/content execution Clear and updated cost estimates along with consolidated supplier quotations for budget tracking reports Decks that translate client objectives into actionable execution plans Post-event evaluation reports including documentation of outputs and KPIs highlighting successes, learnings, and recommendations for improvement Seamless coordination of events, livestreams and digital content uploads/deliverables Client-ready presentations, proposals, and solution recommendations for upcoming projects Regular status reports and progress updates for both clients and internal teams REPORTING STRUCTURE: The Client Solutions Officer will report directly to the Events Manager. There will be daily check-ins with the Events Manager and weekly team status meetings. All communications will be managed through Viber while project updates must always be formalized via email. File sharing and documentation are handled via Google Drive. The role involves close collaboration with the activations & content team. It may also require coordination with creative teams or other internal stakeholders as needed. QUALIFICATIONS: Bachelors degree in Communications, Marketing, Events Management, Multimedia Arts, or related field. 1-2 years of experience in events management, production, activations, and content execution (agency or brand side preferred) Proven track record in managing end-to-end project execution for both events, activations and content production Excellent client-facing and stakeholder management skills, with ability to translate needs into actionable solutions Strong organizational, time management, and problem-solving abilities under pressure. Ability to lead cross-functional teams and coordinate with external suppliers effectively. Flexible to work in fast-paced environments and willing to be on-site during events and productions. Exceptional attention to detail and organizational skills are a must. Excellent communication skills and the ability to work collaboratively